Fiber @ Home Ltd.

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Summary

Vacancy: 1
Age: 26 to 35 years
Location: Anywhere in Bangladesh
Salary: Negotiable
Experience: 1 to 3 years
Published: 11 Jul 2024

Requirements

Experience

1 to 3 years
Freshers are also encouraged to apply.

Additional Requirements

Age 26 to 35 years

Functional Skills:

Knowledge of AC & DC Power systems.
HVAC/precision/VRF Cooling.
Fiber Optic Network troubleshooting.
Ticketing system, SOF, QOS -OTDR Test, Power test, Splicing.
Link Loss Budget – Material forecast, Hands-on work experience both on Underground and Overhead OFC networks.
Stress management ability, Working under pressure.

Responsibilities & Context

24×7 Support Desk alarm monitoring through NMS (Temp, Humidity, Smoke, Door, AC/DVS, Generator, Battery Voltage, Rectifier Alarm, etc) using EMS and Netco Tools.
Alarm correlation to identify fault with the help of different EMS and inventory database.
Generate TT within 1 to 5 minutes for major and critical alarms after analyzing the alarm.
During Roaster daily physical site visit Category A type CO (Substation room, Battery room, LT panel, PFI Panel ATS, Generator, NTTN, IIG, Info Sarker Aggregation) on a daily basis (NMC Gulshan CO KPI station) and fill up checklist for necessary actions
Assign TT and engage field team with the vehicle and appropriate tools & accessories to the appropriate team for quick resolution of the problem.
Communicate with internal and external stakeholders through social media (Viber, WhatsApp, Telegram, etc.) after receiving complaints through e-mail, calls, chat, etc.
Validate the complaint with the help of various supporting tools.
Creating TT with proper information. If any information is missing then collect it from client/internal stakeholders and ensure effective follow-up (call team, in charge) with physical and logical O&M teams.
Technical management escalation to faster fault restoration as per fault escalation matrix.
Notify regional Engineer, Team Leader/In charge or Line Manager once any problem occurs.
Weekly report on the Incident Report and the way forward to mitigate the problem in future.
Daily reporting on Door Open, Temp Alarm, AC performance, gen Running, Rectifier Alarm, Smoke Alarm, etc.
Follow up with regional Technicians/Engineer/In Charge unless the problem is resolved.
Depending on the merit of the problem escalate the issue to Line Manager/HOF.
First-level troubleshooting for applicable cases.
Assist operation teams in fault handling through different operational procedures.
Any other tasks assigned by the management.

Compensation & Other Benefits

Mobile bill, Provident fund, Weekly 2 holidays, Profit share
Lunch Facilities: Partially Subsidize
Salary Review: Yearly
Festival Bonus: 2

Life Insurance, Medical Insurance, Welfare Fund.

Employment Status

Full Time

Gender

Only Male

Job Location

Anywhere in Bangladesh

Source link

To apply for this job email your details to admin@chakricircular.com