STARDUST Telecom Ltd. (Concern of Confidence Group)
Requirements
Education
Minimum Bachelor’s degree in any discipline.
Experience
1 to 2 years
Freshers are also encouraged to apply.
Additional Requirements
Age 24 to 35 years
Previous experience in client service, account management, or a similar role (1-2 years preferred).
Strong customer service and relationship management skills.
Key Competencies:
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Organizational and time management skills.
Ability to handle multiple clients and prioritize tasks effectively.
Knowledge of CRM systems and proficiency in Microsoft Office Suite.
Understanding of industry trends and client requirements.
Skills & Expertise
Customer Care Support/ Client Service /ISP Tele Sales/ Telecommunication Service
Responsibilities & Context
Responsibilities & Context
Position Overview:
This role serves as the primary customer contact, delivering exceptional service through phone, email, live chat and social media. The role involves addressing inquiries, resolving issues, and ensuring customer satisfaction while adhering to company policies and performance standards. Collaboration with internal teams ensures efficient and seamless service delivery.
Key Accountabilities & Activities:
Customer Interaction:
Respond promptly and professionally to customer inquiries via phone, email, live chat, and social media.
Provide detailed and accurate information about products, services, and promotions.
Issue Resolution:
Troubleshoot and resolve technical and non-technical customer issues.
Escalate complex cases to relevant departments as necessary.
Complaint Management:
Record, track, and resolve customer complaints, ensuring follow-up until closure.
Handle dissatisfied or irate customers with empathy and professionalism.
Reporting and Documentation:
Maintain accurate logs of customer interactions and update trouble ticket systems.
Prepare daily, weekly, and monthly reports on service performance and issues.
Cross-functional Collaboration:
Coordinate with sales, marketing, and operations teams to ensure seamless service delivery.
Participate in team meetings to discuss client updates and address challenges.
Business Growth Support:
Identify opportunities for upselling or cross-selling services to clients.
Assist in preparing proposals or quotations for new services/products.
Skills & Expertise
Client Relationship
Communication
Coordination
Multitasking
Problem solving and decision making
Service and Support
Time Management
Compensation & Other Benefits
Provident fund,Medical allowance,Mobile bill,Weekly 2 holidays,Performance bonus,Gratuity
Lunch Facilities: Partially Subsidize
Festival Bonus: 2
Leave Fare Assistance
Festival Bonus
Yearly Increment
Health Insurance
Life Insurance
Pick-up and drop-off services
Earned Leave Encashment
Professional Development: Dynamic work environment, professional growth opportunities and a chance to be part of a team dedicated to excellence.
Supportive and Learning-Based Work Environment: A positive and inclusive workplace culture that promotes collaboration and innovation.
Workplace
Work at office
Employment Status
Full Time
Job Location
Anywhere in Bangladesh
To apply for this job email your details to apply@chakricircular.com