Executive – CRM (Customer Relationship Management)

Requirements

Education

Bachelor/Honors
Masters
Graduation / Bachelor’s degree in any discipline from a recognized public or private university.

Experience

At least 1 year
The applicants should have experience in the following business area(s): Banks, Business-to-Business (B2B) Software and Services Startup, Call Center, Developer, E-commerce, Group of Companies, NGO, Real Estate, Telecommunication, Electronic Equipment/Home Appliances

Additional Requirements

Age 24 to 30 years
Only Female
Minimum 1 year of experience as a Call Center Representative, Customer Care Executive, or CRM role is preferred.
Fluency in both written and spoken Bengali and English is mandatory.
Proficiency in basic computer applications (MS Office, Google Sheets, CRM platforms, WhatsApp Business, web and SMM).

Responsibilities & Context

Job Context:

We are looking for a disciplined, well-spoken, and smart female CRM Executive to manage customer communication channels at Unicorn Properties Ltd. This is an office-based role focused on call center duties, managing incoming ad responses, and ensuring top-tier customer relationship management.

Key Responsibilities:

Manage and respond promptly to client inquiries generated via various social media advertisement channels (Facebook, Instagram, LinkedIn, etc.).
Handle official business interactions via WhatsApp Web and corporate messaging platforms.
Manage inbound and outbound direct phone calls professionally, maintaining rigorous client follow-ups.
Resolve initial queries and efficiently coordinate with clients to fix schedules for real estate project site visits.
Maintain accurate, updated customer relationship records and provide daily/weekly reporting to the supervisor.
Skills & Expertise
Call Center Operation
Cold Calling
Customer Relationship
Sales & Marketing
Social Media Management
Telemarketing
Telesales

Other Relevant Skills

CRM
Customer Service
MS Office
SMM

Compensation & Other Benefits

Attractive salary & 2 festival bonuses.
Performance-based incentives.
Career growth opportunities.
Office-based CRM role.
Professional work environment.

Employment Status

Full Time

Gender

Only females are allowed to apply.

Job Location

Dhaka