Executive – Customer Care

Persona Hair & Beauty Ltd.

Persona Hair & Beauty Ltd.

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Summary

• Vacancy: 05
• Age: 20 to 30 years
• Location: Dhaka, Sylhet …
• Salary: Negotiable
• Experience: 2 to 5 years
• Published: 27 Oct 2024

Requirements

Education

• Bachelor/Honors

Experience

• 2 to 5 years
• The applicants should have experience in the following business area(s):
  Cosmetics/Toiletries/Personal Care, Beauty Parlor/Saloon/Spa

Additional Requirements

• Age 20 to 30 years

kills & Areas of Expertise for Saloon Customer Care Executive

• 1. Communication Skills:Excellent verbal and written communication.Active listening to understand customer needs and concerns.

• 2. Customer Service Excellence:Strong focus on customer satisfaction and building rapport.Ability to handle inquiries, complaints, and feedback professionally.

• 3. Problem-Solving Abilities:Quick and effective resolution of customer issues.Ability to think critically and provide solutions in high-pressure situations.

• 4. Product Knowledge:In-depth understanding of salon services and products.Ability to educate customers on services, promotions, and aftercare.

• 5. Time Management:Efficiently managing appointments and schedules.Prioritizing tasks to ensure smooth salon operations.

• 6. Team Collaboration:Working effectively with stylists and other staff.Contributing to a positive team environment.

• 7. Conflict Resolution:Handling difficult situations with empathy and professionalism.Mediating conflicts to achieve satisfactory outcomes for all parties.

• 8. Sales Skills:Promoting additional services and products to enhance customer experience.Up-selling techniques to drive revenue while meeting customer needs.

Responsibilities & Context

Should be smart, energetic with high proficiency in verbal & written communication in English. Computer literacy with good report writing skill Excellent communication, presentation & interpersonal skills and well mannered with a positive attitude. Proactive independent and can work under pressure

Skills & Expertise

Conflict Resolution

Consultative sales skills

Cultural Sensitivity

Customer service or Beauty Industry

Good communication skills

Good product knowledge

Problemsolving abilities

Team player

Time Management skills

Compensation & Other Benefits

• Gratuity
• Salary Review: Yearly
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka, Sylhet, Dhaka (Dhanmondi 27, Mirpur 6, Wari)

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