Executive, Customer Care (eCommerce)

Elham Group

 

Elham Group

Follow

More jobs from this company

Summary

• Vacancy: —
• Age: 22 to 35 years
• Location: Dhaka (Uttara West)
• Salary: Negotiable
• Experience: At least 1 year
• Published: 11 Jun 2024

 

Requirements

Education

• Bachelor/Honors

Experience

• At least 1 year

Additional Requirements

• Age 22 to 35 years

Responsibilities & Context

• Elham Lifestyle Limited (Fashion Field) looking to hire a dedicated Customer Care Executive to provide our clients with the best- in-class customer service.
• Should be dynamic & passionate.
• Lead correspondences with customers on multiple channels – Social Media, Phone Call, Email, Live chat, WhatsApp.
• Locate products, check stock availability, arrange collection/ delivery and process exchanges (include store exchanges)
• Handle complaints, promotion enquiries, product information enquiry, pricing enquiries, voucher use, gift registry etc
• Facilitate root-cause investigation, providing status updates, follow-through on corrective actions and any other customer queries.
• Ensure that both an appropriate and adequate investigation takes place in all cases. This includes the recording of all communications and details of actions taken between the various parties and all information taken into consideration.
• Must approach all matters in a non-biased and professional manner.
• Growing knowledge on Fashion & Lifestyle Products, ecommerce customer service operation.
• Active in performing selling skills techniques to upsell or cross sell virtually.
• Able to adapt quickly on a fast paced environment.
• Passionate & quick in learning new tools to improve own’s efficiency in managing daily tasks.
• Cooperate for social media Live & Photo shoot as per management requirement (If required)
• Personal Attributes.
• Excellent customer service skills & telephone manner.
• Courteous, with high levels of professionalism, confidentiality & discretion.
• Must be able to take direction, have a positive attitude & a team player.
• Superior attention to detail.
• A helpful, collaborative attitude.

Skills & Expertise

Call Center

Customer Service

Ecommerce

Online Business

Social Media Management

Compensation & Other Benefits

• Mobile bill, Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

As per as company policy

Workplace

Work from home, Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Uttara West)

Source link