US-Bangla Airlines OTA

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Summary

Vacancy: —
Age: 23 to 30 years
Location: Dhaka (Banani)
Salary: Negotiable
Experience: 1 to 2 years
Published: 9 Feb 2025

Requirements

Education

Bachelor of Business Administration (BBA)

Any discipline with good academic result.

Experience

1 to 2 years
The applicants should have experience in the following business area(s):
Hotel, Airline, Travel Agent, Immigration/Visa Processing, Call Center
Freshers are also encouraged to apply.

Additional Requirements

Age 23 to 30 years

Responsibilities & Context

FirstTrip Ltd. a sister concern of US-Bangla Airlines, is looking for potential candidates to submit applications for the Executive – Customer Care Service/Call Center.

Handling Inbound and Outbound call regarding customer queries and complaints, providing information and solution effectively and professionally to ensure proper customer satisfaction.
Providing customer support over E-mail, Social Media, Live Chat and SMS.
Providing information regarding Reservation/Airline Tickets/Hotel booking/Visa/Umrah Package to customers.
Able to calculate refund/re-issue/VOID and execute the amount in the system.
Escalating the necessary complaints to the related department for smooth customer service.
Keeping communication with corporate clients, partners and agencies.
Keeping updated knowledge of the Airline’s Promotional offers and other travel services as well.
Collecting data as needed and sharing the necessary feedback/reports with the management.
Able to work in roster-based operations.

Skills & Expertise

Energetic and self-motivated

Excellent communication skill

Excellent customer service skills

Language skills both in Bengali and English

The ability to work under pressure

Compensation & Other Benefits

Weekly 2 holidays
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2

Others as per company policy.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Source link

To apply for this job email your details to admin@chakricircular.com