US-Bangla Airlines

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Summary

Vacancy: —
Age: 23 to 27 years
Location: Anywhere in Bangladesh
Maximum Salary: Negotiable
Published: 7 Jul 2024

Requirements

Education

Bachelor/Honors

Additional Requirements

Age 23 to 27 years

Responsibilities & Context

Foodi Express Ltd, an online food delivery platform (a sister concern of US-Bangla Airlines) is looking for full-time Operation (Rider Dispatch) & Customer Service Executives to smoothly handle and manage riders for the food delivery business.

Job description for Customer Experience:

Manage large amounts of inbound/ outbound calls in a timely manner.
Maintain notes of the conversations with the Customer and analyze the data.
Follow communication “scripts” when handling different topics.
Keep records of all conversations in our call center database in a comprehensible way.
Meet personal/team qualitative and quantitative targets· Write and submit timely reports on performance, targets, and service queries.
Submit Customer feedback reports to the Office Day to Day.
Any other relevant tasks are given by the management.
Social communication service as a (moderator).
Support mail reply as per on issues.
Feedback calls and follow-up the customer satisfaction.

Instant took action on issues and given the right solution.

Job Description for Rider Dispatcher:

Rider capacity and duty roster planning according to restaurant offers, weekly holidays, Previous day’s order volume, Peak hour, and off-peak hour, etc.
Operational Critical Issue and ad hoc issue solving.
Rider due report preparing, Rider due issues & due adjustment issues solving.
Order Dispatching, Reassigning, and follow-up at peak hours, Undelivered Verification.
Daily Collection sheet update, zone-wise order tracker update.
Escalate Restaurant Issues, price issues, food quality issues and timing issues to Sales team.
Order Cancellation reason analysis.
Churn and irregular rider analysis and follow-up to get them active and make them regular.
Audit report preparation and submission to the audit team & and accounts.
Identification of Provider app Issues and escalate to the Product team.
Rider performance evaluation.
Rider compliance monitoring (T-shirt, Bag, Shoes, Cleanliness).
Collected riders from different sources.

Candidate Requirements:

Bachelor’s degree in any discipline from any UGC-permitted university. (Preferred from NSU, BUP, BRAC, IUB, AIUB)
Freshers are encouraged to apply.
Age limit: At most 27 years.

Skills & Expertise

Google Sheets

MS Word/ Excel/ PowerPoint/ OneNote

Workplace

Work at office

Employment Status

Full Time

Job Location

Anywhere in Bangladesh

Source link

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