Tusfia International
Requirements
Education
- Bachelor/Honors
- Minimum Graduate required (Graduation from Marketing will great prefer).
Experience
- 2 to 3 years
- The applicants should have experience in the following business area(s): Consulting Firms, Beauty Parlor/Saloon/Spa
Additional Requirements
- Age 25 to 30 years
- Experience: Applicants should have experience in following business area(s): Beauty Parlor/Salon/Spa as CS (Customer Service), Direct Selling/Marketing Service Company, Real Estate, Call Center, Consultancy firms.
- Age 25 to 30 years (Not more then 30);
- Proven experience as a Customer Service Officer/Executive/Representative in Beauty parlor/Salon/training institute or any other consultancy firms;
- Ability handle multitasks, working under pressure & should be maintain customers queries/calls/texts as calm & as in very professional way;
- Well groomed, polished, energetic & professional appearance;
- Have to flexible to work evening, weekends & holidays if required (For work in weekend overtime will provide);
- Expertise in MS office tools & Social media pages, platforms etc;
- Well communication skill in both Bangla & English.
Skills & Expertise:
- Customer service & Beauty Industry, Call Center, Sales & marketing, Sales Target, Consultancy Firms.
Responsibilities & Context
We are looking for some proactive, highly motivated and service oriented ‘Customer Service Executive’ for our all Beauty Salon units & Training Institute to serve as the first point of contact for our clients. This role is crucial in ensuring a seamless and pleasant client journey—from the initial inquiry to final service delivery. The ideal candidate will responsible for outstanding communication skills, strong organizational ability, and the professionalism to thrive in a fast-paced environment.
Office Hour: For Females 09:00 AM to 06:00 PM & for Males 01:00 PM to 10:00 PM;
Working days: 06 days in week (Work at office).
Job Location: Kalabagan, Dhanmondi, Dhaka-1205.
Key Responsibilities:
- Welcome and assist clients with a warm, professional approach;
- Manage appointments via telephone, walk-ins, and digital booking platforms;
- Provide accurate information on services, pricing, promotions, and packages;
- Address client inquiries, feedback, and complaints with discretion and efficiency;
- Maintain and update client records, including service history and preferences;
- Liaise with beauticians, stylists, and management to ensure timely service delivery;
- Promote and upsell salon services, membership packages, and retail products;
- Promote and upsell salon services, membership packages, and retail products;
- Process client payments, issue receipts, and maintain daily financial records;
- Assist management with administrative and operational support as needed.
Skills & Expertise
Compensation & Other Benefits
- Probation Period: 06 month;
- Increment: Yearly & Based on performance;
- Bonus: Twice a year (after complete the probation Period of 06 month).
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Dhanmondi, Kalabagan)
Company Information
Tusfia International
Address:
Kalabagan, Dhaka-1205.