Next Online Ltd.

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Summary

Attending customers’ complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
Providing remote and onsite technical supports to the clients inside or outside Dhaka.
Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
Performing installations and deployments of various solutions and services at client end.
Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system. Provide Client & In-house technical Support.
24×7 shifting duty

Full Time

Dhaka