Next Online Ltd.
Requirements
Experience
- At least 1 year
- The applicants should have experience in the following business area(s): ISP
- Freshers are also encouraged to apply.
Additional Requirements
- Age 22 to 30 years
Responsibilities & Context
- Attending customers` complaints and queries through phone calls, emails, or others Configure Mikrotik, Netgear, TP-Link, Belkin, Linksys etc Router and Access point.
- Providing remote and onsite technical supports to the clients inside or outside Dhaka.
- Monitoring the network system through network monitoring tools and taking immediate steps in case of any alert or fault Diagnosing and troubleshooting hardware, software, and network faults.
- Performing installations and deployments of various solutions and services at client end.
- Logging in, following up, and updating customer complaints, system faults, and other incidents in the trouble ticketing system.
- Provide Client & In-house technical Support.
- 24×7 shifting duty
Workplace
Work at office
Employment Status
Full Time
Gender
Only Male
Job Location
Dhaka, Dhaka (GULSHAN 2)
Company Information
Next Online Ltd.
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Address:
Plot 9, Gulshan 2, 6th Floor, Jhorul Tower.
Business:
ISP & IPTSP Operator in Bangladesh