Executive – IT

Centro Tex Ltd.

Requirements

Education

  • Master’s degree in Computer Science or related field.

Experience

    • At least 4 years
  • The applicants should have experience in the following business area(s): Buying House, Garments

Additional Requirements

  • Age At least 26 years

Knowledge:

  • Up-to-date Computer hardware and software systems and programs
  • Computer networks, network administration and network installation
  • PC troubleshooting

Skills:

  • Ability to install and administer computer hardware, software and networks
  • Computer skills including the ability to operate Windows OS and MS Office apps at a highly proficient level
  • Ability to deal with computer viruses and security
  • Strong technical skills
  • The ability to work well under pressure
  • Attention to detail
  • Team working skills
  • Organization and time management
  • Interpersonal and communication skills

Language efficiency

  • Effective written communication skills in English

Responsibilities & Context

# Technical Support:

  • Provide first-line support to end-users, addressing hardware, software, and network issues.
  • Diagnose and resolve hardware and software problems on desktops, laptops, printers, and other peripheral devices.
  • Respond to IT support requests through various channels, such as email, phone, or SharePoint support ticketing system.
  • Provide Teams meeting support (connect, share, device settings etc).
  • Arrange Projector/sound system for meeting/training session.
  • Provide remote support for employees working off-site or in remote locations.
  • Remote IT Support to UK office

# On-boarding and Off-boarding Support:

  • Assist in the onboarding process for new employees, ensuring that their IT needs are met, and they have the necessary equipment and access.
  • Purchase/arrange laptop and configure M365 account, Intune, and Sophos Endpoint Security along with other necessary apps.
  • Facilitate the off-boarding process by retrieving IT assets and revoking access once required.

# Training and Knowledge Transfer:

  • Conduct regular training sessions for employees to enhance their proficiency in using M365 applications.
  • Provide training and guidance to users on IT systems, applications, and best practices.

# IT Asset Management:

  • Procure IT assets following relevant SOP.
  • Maintain an inventory of IT assets, including computers, peripherals, and software licenses.
  • Track the allocation and movement of IT assets within the organization.
  • Repair and maintain IT assets and claim warranty from vendors as and when needed.
  • Periodically assess the status of all IT assets and include/exclude/dispose based on their condition.
  • Periodically archive M365 Outlook mailbox of user when exceeds allocated quota.

# Backup and Maintenance:

  • Periodically archive M365 Outlook mailbox of user when exceeds allocated quota.
  • Backup old data (5y+) to cloud storage.
  • Monitor and maintain all Biometrics, CCTV, PA systems etc.

# Perimeter of responsibility:

  • Executes on plans and strategies developed by the HOD and Senior Executive.
  • Has decision-making authority on day-to-day operational issues within their area of responsibility, such as choosing tools & method for troubleshooting IT issues, buying IT consumables, warranty claim, sending devices for service etc.
  • Provides input to the HOD on IT purchase, vendor sourcing & selection.
  • Escalates issues to the HOD/Senior Executive that require higher-level decision-making authority.

To apply for this job email your details to apply@chakricircular.com