Executive, IT & Communications

THE SOURCE

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Summary

• Vacancy: 1
• Location: Dhaka
• Published: 31 Oct 2024

Requirements

Education

• Bachelor of Engineering in Computer (2-3 Years).

• Diploma in Computer with MCSE/CCNA – 4 years’ experience

Additional Requirements

• Languages: Good command of written and spoken English

Responsibilities & Context

• Department: IT & Communications

• Reporting Line: Manager, IT & Admin

• Office Location: BD Office

Responsibilities:

• Provide support for Windows (Window 7, 10, 11) & macOS installations and configurations, addressing common problems like updates, system crashes, driver problem and application errors.

• Provide technical assistance for hardware, software, and network-related issues.

• Respond promptly to service requests and resolve problems quickly and efficiently.

• Install, configure, and maintain Window Server (2008, 2012, 2016,2019) servers.

• Set up and manage virtual machines (VMs) in VMware environments.

• Diagnose and resolve network-related issues, including connectivity problems, IP conflicts, and wireless network troubleshooting.

• Assist with setting up and maintaining local area networks (LANs), wide area networks (WANs), and VPNs.

• Install, configure and maintain CCTV systems, including cameras, DVRs/NVRs, and storage solutions.

• Install, configure, maintain and troubleshoot PBX-related issues PBX (Private Branch Exchange) systems for internal and external telephony.

• Install, configure troubleshoot printer-related issues for network printers and local printers, ensuring compatibility and connectivity.

• Configure, manage, and troubleshoot Cisco routers, including setting up routing protocols, VLANs, and security settings.

• Install, configure, and maintain FortiGate firewalls, ensuring proper firewall rules, VPN setup, and security policies are in place

• Create and manage user email accounts on Microsoft 365, including setting up mailboxes and configuring permissions.

• Keep systems up to date by applying patches, updates, and security configurations.

• Set up user accounts, permissions, and passwords according to company policies.

• Maintain IT asset inventory, ensuring accurate tracking of hardware and software assets.

• Provide remote troubleshooting and technical support through phone, email, or remote access tools.

Compensation & Other Benefits

• Lunch Facilities (Fully Subsidize)

• Transportation

• Mobile & SIM

• Provident Fund

• Gratuity

• Insurance (IPD, OPD & life)

Employment Status

Full Time

Job Location

Dhaka

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