Executive – Member Service Department (Wholesale Club Ltd.)

 

Jamuna Group

Executive – Member Service Department (Wholesale Club Ltd.)

Jamuna Group

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Summary

• Vacancy: 1
• Age: 22 to 28 years
• Location: Dhaka
• Salary: Negotiable
• Experience: 1 to 3 years
• Published: 27 Apr 2024

 

Requirements

Education

• Bachelor/Honors
• Masters

Experience

• 1 to 3 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Retail Store, BPO/ Data Entry Firm, Group of Companies, Super store, Call Center, E-commerce, Shop/Showroom
• Freshers are also encouraged to apply.

Additional Requirements

• Age 22 to 28 years

• Working in call center or retail operations will get extra preference.
• Communication, Multitasking, Technical skills.
• Proficiency in computer operating system & software (MS Excel, MS Word).
• Ability to work under pressure.

Responsibilities & Context

Job Context:

Wholesale Club Ltd. Is an enterprise of JAMUNA GROUP, which is one & only hypermarket in Bangladesh. Right now we are looking for an Executive – Member Service Department under the Marketing department, who will share our pride and support our continuous business growth by showcasing his talent, skill, experience, expertise, dedication, integrity, accountability & transparency.

Job Responsibilities:

• Inform customers about the benefits of the membership card and meet monthly target by selling new memberships and renewals.
• Formulate and maintain significantly profitable relationships with key customers.
• Keeping customers updated with all information on the latest products.
• Resolve all customer complaints in a quick and efficient manner.
• Expand the customer base by essentially using the methods of upselling and cross-selling.
• Conduct business reviews frequently by making the best use of CRM/MSD programs.
• Have a clear understanding of the critical individual requirements and addressing them accordingly.
• Collaborate with the management team to properly run all the campaigns.
• Attend customer queries and send promotional information through all social media and Hotline  number.
• Provide necessary feedback to customer’s and push for online and corporate sale.
• Generate online order from customer and process them for delivery.
• Communicate with delivery partners.
• Communicate with our online vendors and assist in the delivery process.
• Any other task assigned by the management time to time.

Skills & Expertise

Customer Relationship Management

Customer Support/ Client Service

Marketing

Online sales

Sales & Marketing

Tele Marketing

Compensation & Other Benefits

• Mobile bill, Medical allowance, Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2

• Smooth career path for well performer.
• Congenial working environment.
• Other facilities as per as company policy.

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka

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