Executive / Senior Executive, After Sales Support

Clarke Energy Bangladesh Limited

Clarke Energy Bangladesh Limited

 

Clarke Energy Bangladesh Limited

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Summary

  • Vacancy: 02
  • Age: 20 to 32 years
  • Location: Dhaka (GULSHAN 1)
  • Salary: Negotiable
  • Experience: 2 to 6 years
  • Published: 17 Oct 2024

 

Requirements

Education

  • Bachelor of Business Administration (BBA) in Marketing, Master of Business Administration (MBA) in Marketing, Bachelor of Science (BSc) in Mechanical Engineering, Bachelor of Science (BSc) in Electrical & Electronic Engineering

Experience

  • 2 to 6 years
  • The applicants should have experience in the following business area(s):
    Multinational Companies, Engineering Firms, Industrial Machineries (Generator, Diesel Engine etc.)

Additional Requirements

  • Age 20 to 32 years
  • Similar industry’s experience in Spare Parts Sales/ After Sales Support will get preference
  • Having proper knowledge on gas generators market in Bangladesh will get preference
  • Should have Knowledge about Gas Generator Spare Parts Sales Experience
  • Strong Knowledge in English Language both in listening, speaking, writing and reading.
  • Should be Smart, Proactive and adaptive
  • Should have mentality to work with complex environment.
  • should be comfortable working within a highly compliant environment
  • Adequate analytical skills are essential
  • Strong negotiation skill, ability to work under pressure, Sound presentation knowledge in English language.
  • Strong Presentation skills with stakeholder
  • Should have strong interpersonal relationship skills
  • Very Good in MS Office package (MS Word, MS Excel, power point, outlook etc.)
  • Age: up to 32
  • Both Male & Female are eligible to apply
  • B.Sc. in EEE /Mechanical Engineering with MBA will be added advantage
  • For Executive Level 1-3 Years of Experience is required
  • For Senior Executive 3-6 Years of Experience is Required
  • Market Competitive Salary & Other Benefit will be provided for the deserving candidate.
  • Reputed University Graduate will get priority (BUET, KUET, CUET, RUET, IUT, MIST, BUP, DU, IBA-DU, RU, CU, JU, KU)

Responsibilities & Context

  • Visit Regularly in the Customer site within his/her territory to meet the customer demand
  • Preserve and maintain customer visits and install a base report to ensure the further business requirement.
  • Identify, maintain and monitor Customer need/problems positively on time and give the prompt feedback/solution with best possible alternatives that are available.
  • Attending customer call on time and giving feedback based on support request.
  • Communicating with parent Company and other stakeholder for required support/ documentation/ shipment etc.
  • Communicating with intra departmental function for necessary technical or non-technical support
  • Collecting Market based information which will lead to attaining the organization goal.
  • Maintaining long-term customer relationship by managing service agreement, local parts and flow-up on customer feedback
  • Monitor competitor’s activities and identifying any business threats
  • Deal with yearly service contract offer, overhauling quotation offer for customer.
  • To Maintain spare parts outstanding inventory report and take necessary step for outstanding recovery in the market.
  • Making Sales Account plan, internal budgeting plans for any particulars years and achieving those.
  • Assist in pricing strategies for after-sales service, spare parts, and service packages.
  • Work with internal technical teams to ensure efficient and high-quality service delivery. Act as the liaison between technical teams and customers for problem resolution.
  • Preparing other reports as per requirement
  • Other task assign by the team leader as required

Skills & Expertise

Computer skill with Microsoft Office

CustomerCentric Approach

Data Management and Analysis

Excellent sales and negotiation skills

Fluent in written and spoken Bengali-English.

Proactive and Positive attitude

Reporting and Documentation

Smart presentation Skill

Strong communication and presentation skills.

Strong communication skills

Compensation & Other Benefits

  • T/A, Mobile bill, Performance bonus, Provident fund, Profit share, Weekly 2 holidays, Insurance, Gratuity, Medical allowance
  • Salary Review: Yearly
  • Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1)

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