Executive/Senior Executive- Air Freight (Customer Service)

EFL Global Limited

EFL Global Limited

 

EFL Global Limited

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Summary

  • Vacancy: —
  • Age: at least 25 years
  • Location: Dhaka
  • Minimum Salary: Negotiable
  • Experience: At least 2 years
  • Published: 7 Jul 2024

 

Requirements

Education

  • Bachelor of Business Administration (BBA)

Experience

  • At least 2 years
  • The applicants should have experience in the following business area(s):
    Shipping, Freight forwarding, Transportation, Port Service, Inventory/Warehouse

Additional Requirements

  • Age at least 25 years

Responsibilities & Context

  • Communicating with customers through various channels.
  • Providing rates (monthly, weekly, or spot) to all concerned parties
  • Booking follow-up, contacting the shipper/buying house for booking (with all proper information)
  • Providing the required dummy or freight certificate to the shipper.
  • Responding promptly to customer inquiries.
  • Ensure customer satisfaction and provide professional customer support.
  • Ensure follow-up with the vendor for customs status and shipping documents.
  • Providing clearance to the Air Ops. for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
  • Ability to meet deadlines while maintaining a professional attitude.
  • Always maintain a positive and professional attitude toward customers.
  • Perform all other duties as assigned.

Skills & Expertise

Customer Management

Customer Relation

Good at Microsoft Word and Microsoft Excel

Good Communication Skill (Bangla and English)

Compensation & Other Benefits

  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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