EFL Global Limited

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Summary

Education

Experience

1 to 3 years
The applicants should have experience in the following business area(s):
Shipping, Freight forwarding

Additional Requirements

Communicating with customers through various channels.
Keep constant contact with assigned overseas agents and shippers for smooth handling of the shipments.
Follow up SOP for every customer.
Booking follow-up, contacting shipper / buying house for booking (with all Proper information) Providing required Dummy/Freight Certificate to shipper.
Responding Promptly to customer inquiries.
Reporting EDI/DSR on time.
Ensure customer satisfaction and provide professional customer support.
Ensure follow-up with the vendor for custom status and shipping documents.
Providing clearance to the Ocean Operation team for planning, mentioning booking no., agent detail, preferred carrier, selling rate, and estimated arrival time through mail only. sometime over the phone for urgent consignments.
Ability to meet deadlines while maintaining a professional attitude.
Always Maintain a positive and professional attitude toward customers.
Perform all other duties as assigned.

Customer Management

Customer Relation

Good at Microsoft Word and Microsoft Excel

Good Communication Skill in English

Ocean Freight

Work at office

Full Time

Dhaka (Banani)

We are seeking a dedicated and customer-focused executive or senior executive (customer service) specializing in ocean freight to join our team.

To apply for this job email your details to admin@chakricircular.com