US-Bangla Airlines
US-Bangla Airlines
US-Bangla Airlines
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Summary
- Vacancy: —
- Age: at least 23 years
- Location: Cox’s Bazar, Cumilla …
- Minimum Salary: Negotiable
- Experience: At least 2 years
- Published: 23 Jun 2024
Requirements
Education
- Bachelor/Honors
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
Logistic/Courier/Air Express Companies, Food (Packaged)/Beverage, Group of Companies
Additional Requirements
- Age at least 23 years
- 2/3 years’ experience in Food Delivery platforms.
- Rider managing skills.
- Relevant experience will get preference.
Responsibilities & Context
Foodi Express Ltd, an online food delivery platform (a sister concern of US-Bangla Airlines) is looking for full-time Operation Executives to smoothly handle and manage riders for the food delivery business.
Job Responsibilities:
- Rider capacity and duty roster planning according to restaurant offers, weekly holidays, Previous day’s order volume, Peak hour, and off-peak hour, etc.
- Area-wise rider rostering check, rider allocation accordingly.
- Rider training for quality development via hammering them the do’s and don’ts via call, face-to-face, and WhatsApp posts.
- Meeting and zone follow-up.
- Operational Critical Issue and ad hoc issue solving.
- Rider due report preparing, Rider due issues & due adjustment issues solving.
- Order Dispatching, Reassigning, and follow-up at peak hours, Undelivered Verification.
- Daily Collection sheet update, zone-wise order tracker update.
- New rider grooming before starting their work.
- Escalate Restaurant Issues, price issues, food quality issues and timing issues to Sales team.
- Order Cancellation reason analysis.
- Monitor riders and conduct one-on-one meetings to continually improve their performance.
- Churn and irregular rider analysis and follow-up to get them active and make them regular.
- In-house rider attendance check.
- Bi-weekly Rider meetings for rider grooming, motivation, showing their performance to them, and most importantly keeping a good connection with each and every rider.
- Plan, re-organize, and re-structure of operational processes.
- Audit report preparation and submission to the audit team & and accounts.
- Identification of Provider app Issues and escalate to the Product team.
- Rider performance evaluation
- Rider compliance monitoring (T-shirt, Bag, Shoes, Cleanliness).
- Collected riders from different sources.
- Conduct Rider Training Session.
- Rider On-boarding after ID verification.
- Rider Database file maintain everyday & keep up to date always.
- Operational Petty Cash Maintaining.
Compensation & Other Benefits
- Weekly 2 holidays
- Salary Review: Yearly
- Lunch Facilities: Full Subsidize
- Festival Bonus: 2
Group Health Insurance
Workplace
Work at office
Employment Status
Full Time
Job Location
Cox’s Bazar, Cumilla, Dhaka, Mymensingh