US-Bangla Airlines

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Summary

Vacancy: —
Age: at least 23 years
Location: Cox’s Bazar, Cumilla …
Minimum Salary: Negotiable
Experience: At least 2 years
Published: 23 Jun 2024

Requirements

Education

Bachelor/Honors

Experience

At least 2 years
The applicants should have experience in the following business area(s):
Logistic/Courier/Air Express Companies, Food (Packaged)/Beverage, Group of Companies

Additional Requirements

Age at least 23 years

2/3 years’ experience in Food Delivery platforms.
Rider managing skills.
Relevant experience will get preference.

Responsibilities & Context

Foodi Express Ltd, an online food delivery platform (a sister concern of US-Bangla Airlines) is looking for full-time Operation Executives to smoothly handle and manage riders for the food delivery business.

Job Responsibilities:

Rider capacity and duty roster planning according to restaurant offers, weekly holidays, Previous day’s order volume, Peak hour, and off-peak hour, etc.
Area-wise rider rostering check, rider allocation accordingly.
Rider training for quality development via hammering them the do’s and don’ts via call, face-to-face, and WhatsApp posts.
Meeting and zone follow-up.
Operational Critical Issue and ad hoc issue solving.
Rider due report preparing, Rider due issues & due adjustment issues solving.
Order Dispatching, Reassigning, and follow-up at peak hours, Undelivered Verification.
Daily Collection sheet update, zone-wise order tracker update.
New rider grooming before starting their work.
Escalate Restaurant Issues, price issues, food quality issues and timing issues to Sales team.
Order Cancellation reason analysis.
Monitor riders and conduct one-on-one meetings to continually improve their performance.
Churn and irregular rider analysis and follow-up to get them active and make them regular.
In-house rider attendance check.
Bi-weekly Rider meetings for rider grooming, motivation, showing their performance to them, and most importantly keeping a good connection with each and every rider.
Plan, re-organize, and re-structure of operational processes.
Audit report preparation and submission to the audit team & and accounts.
Identification of Provider app Issues and escalate to the Product team.
Rider performance evaluation
Rider compliance monitoring (T-shirt, Bag, Shoes, Cleanliness).
Collected riders from different sources.
Conduct Rider Training Session.
Rider On-boarding after ID verification.
Rider Database file maintain everyday & keep up to date always.
Operational Petty Cash Maintaining.

Compensation & Other Benefits

Weekly 2 holidays
Salary Review: Yearly
Lunch Facilities: Full Subsidize
Festival Bonus: 2

Group Health Insurance

Workplace

Work at office

Employment Status

Full Time

Job Location

Cox’s Bazar, Cumilla, Dhaka, Mymensingh

Source link

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