Executive, Technical Customer Support Engineer

Executive, Technical Customer Support Engineer

Online Tech Academy

Online Tech Academy

Online Tech Academy

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Summary

  • Vacancy: —
  • Location: Anywhere in Bangladesh
  • Salary: Tk. 15000 – 20000 (Monthly)
  • Experience: At least 1 year
  • Published: 19 Sep 2024

Requirements

Education

  • Bachelor’s degree in Information Technology, Computer Science, or related field.Β 

Experience

  • At least 1 year

Additional Requirements

    • Strong understanding of SaaS products and cloud-based technologies.

    • Windows Troubleshooting, Google Docs and Sheets, any desk, Teamviewer.Β 

    • Fluent in the English language.

    • Technical/Customer support background.

    • Good presentation and communication skills.Β 

    • High level of empathy and customer-focused attitude.

    Responsibilities & Context

    π‚π¨π¦π©πšπ§π² 𝐎𝐯𝐞𝐫𝐯𝐒𝐞𝐰: Online Tech Academy (OTA) is an EdTech company focusing on creating new digital businesses and helping entrepreneurs. Currently, we are serving more than 5000+ entrepreneurs all over the country. To support our growth and vision, we are looking for smart, hard-working, and self-driven individuals.

    At Online Tech Academy (OTA), the goal is clear: redefine education and tackle unemployment by empowering digital entrepreneurs. Thousands have transformed their lives through our support, joining our vibrant community to build successful online businesses. With OTA, individuals find the resources and guidance needed to turn dreams into reality, shaping a brighter future in the digital economy.

    𝐉𝐨𝐛 π‚π¨π§π­πžπ±π­: We are looking for an enthusiastic and customer-friendly Tech Support to join our team. In this role, you will help our team with technical issues and support. If you enjoy helping others and solving tech problems, we’d love to meet you!

    𝐉𝐨𝐛 πƒπžπ¬πœπ«π’π©π­π’π¨π§:

    • Provide friendly and professional support through phone, help desk, and live chat, ensuring excellent customer service and a great customer experience.

    • Troubleshoot and solve a wide range of customer support issues.

    • Keep clear records of customer conversations, problems, and solutions.

    • Work with the development and product teams to solve difficult issues and make the products better.

    • Help clients use our software better by guiding them and improving their experience.

    • Keep up with the latest technologies and software to offer the best support.

    Compensation & Other Benefits

      Annual Increment (After Probation/Eligibility)2 Times Yearly Festival Bonus

      Performance Bonus

      Annual Tour

      Best Employment Remuneration (Quarterly & Annually)

      Birthday Celebration Remuneration and leave

      Honeymoon Package For Newly Weds.

      Financial contribution for first childbirth

      Partial Subsidized Lunch and (Free) Afternoon Snacks with unlimited Tea and coffee

      Mobile bill allowance (Only Entitled)

      Unlimited access to reading books

      Useful Corporate health card

      Relaxing zones

      Gym Facilities

      All Government holidays as per company policy

      An environment that fosters accelerated growth and training.

      Employment Status

      Full Time

      Job Location

      Anywhere in Bangladesh

      Source link

      To apply for this job email your details to admin@chakricircular.com

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