Executive (Ticketing & Reservation)

Musafir Tours

Summary

• Vacancy: 01
• Location: Dhaka
• Salary: Negotiable
• Experience: At least 3 years
• Published: 4 Jun 2025

Requirements

Education

• Bachelor/Honors

Experience

• At least 3 years
• The applicants should have experience in the following business area(s):
  Airline, Travel Agent, Tour Operator, Immigration/Visa Processing

Responsibilities & Context

We are looking for dynamic and passionate people to hire for the position of Executive (Ticketing & Reservation). The ideal candidate should be energetic and enthusiastic and have proven experience in the travel and tourism industry.

Job Responsibilities:

• Manage domestic and international flight bookings, re-issuances, cancellations, and ticketing through online portals.
• Knowledge in using GDS platforms (e.g., Amadeus, Sabre, Galileo) will be an advantage.
• Offer clients competitive fare quotes, route options, and cost-effective travel solutions based on their preferences and requirements.
• Assist clients in selecting flights, explaining fare rules, and suggesting travel options.
• Respond to customer queries related to bookings, ticket changes, refunds, and travel advisories with professionalism and accuracy.
• Provide information on baggage policies, visa requirements, and travel regulations.
• Resolve ticketing issues, complaints, and changes efficiently Liaise with airlines for booking confirmations, special service requests (SSR), group bookings, and schedule changes.
• Maintain good relationships with airlines, consolidators, and travel partners.
• Maintain records of issued tickets, invoices, and transactions. Prepare daily sales and booking reports.
• Ensure proper documentation for corporate and individual clients.
• Stay updated on airline policies, promotional fares, and travel trends.
• Ensure compliance with airline and IATA regulations.
• Work closely with other departments (e.g., Sales, Operations, Accounts) to ensure smooth coordination and client satisfaction.
• Experience in handling visa applications will be considered an advantage.
• Perform any other task assigned by the management as per operational needs.

Skills & Expertise

GDS SYSTEM

Ticketing & Reservation

Tourist visa processing

Employment Status

Full Time

Job Location

Dhaka

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