Front Desk Executive

Secret Beauty & Laser Aesthetics

 

Secret Beauty & Laser Aesthetics

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Summary

• Vacancy: 03
• Age: 18 to 30 years
• Location: Dhaka (Dhanmondi)
• Minimum Salary: Negotiable
• Experience: At least 3 years
• Published: 18 May 2024

 

Requirements

Education

• Bachelor degree in any discipline
• North South University, Ahsanullah University of Science and Technology, East West University, American International University Bangladesh, BRAC University students will get preference
• A’ level, O’ level, HSC (English version), IELTS preferred
• Training/Trade Course: BPO, Telemarketing, Call Center
• Skills Required: Customer Care

Experience

• At least 3 years

Additional Requirements

• Age 18 to 30 years

• Training/certification in a relevant field will get the privilege.
• Skills Required: Punctual, Self-motivated
• The applicants should have experience in the following area(s): B2B and B2C sales and marketing, Customer Support through Phone, Sales Representative, Telemarketing
• Excellent communication and interpersonal skills.
• Proven experience in a customer-facing role.
• Proficient in handling phone systems and basic computer applications.
• Positive attitude and a passion for delivering exceptional customer service.
• Need to be fluent in English (Speaking & Listening)
• Must be fluent in English conversation.
• Dynamic sales skills.
• Punctuality and commitment to work.
• Self-motivated & hard working.
• Punctuality is a must.

Responsibilities & Context

Secret Beauty, a leading laser and aesthetics center in Dhanmondi 27, Dhaka, is seeking some dynamic and customer-focused individuals to join our team as Front Desk Executive. As the first point of contact for our esteemed clients, you will play a crucial role in ensuring a seamless and positive experience.

 

Responsibilities:

• Welcome and assist clients for a positive experience.
• Manage high call volumes, providing information and directing inquiries.
• Schedule and confirm appointments, ensuring operational efficiency.
• Understand laser and aesthetics services, addressing client queries accurately.
• Handle client registrations efficiently.
• Maintain a welcoming waiting area and perform general administrative tasks.
• Collaborate with sales and marketing for phone promotions.
• Respond promptly to voicemail and email inquiries with detailed information.
• Assist in resolving client concerns, escalating when necessary.
• Ensure seamless information flow with clinic staff.
• Uphold high customer service standards for a positive client impression.
• Monitor and respond to social media messages, engaging with the online community.

Skills & Expertise

Communication in English

Customer Care

Fluent in English speaking and Writing

Compensation & Other Benefits

• Competitive salary with performance-based incentives.
• Training and development opportunities.
• Employee discounts on our laser and aesthetics services.

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Dhanmondi)

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