Front Desk Officer GSR/GR

The Royena Resort Limited.(RRL)

Summary

• Vacancy: 2
• Age: 22 to 35 years
• Location: Gazipur
• Salary: Negotiable
• Experience: 2 to 5 years
• Published: 15 Jun 2025

Requirements

Education

• Bachelor of Business Administration (BBA), Master of Business Administration (MBA), Diploma in Hotel Management

Experience

• 2 to 5 years
• The applicants should have experience in the following business area(s):
  Hotel, Restaurant, Resort, Motel
• Freshers are also encouraged to apply.

Additional Requirements

• Age 22 to 35 years

Responsibilities & Context

Guest Service: Greet and assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys. ·

Communication: Answer phone calls, respond to guest inquiries, and provide information about the property and local attractions.

Reservation Management: Book and confirm reservations, ensuring accuracy and attention to detail.

Problem Solving: Handle guest complaints and concerns professionally and promptly, finding the best possible resolution.

Administrative Tasks: Maintain records of guest interactions, manage guest folios, and complete daily reports.

Cash Handling: Process payments, manage cash transactions, and balance cash drawers.

Coordination: Work with other hotel departments (e.g., housekeeping, maintenance) to fulfill guest requests and address any issues. Guest Service: Greet and assist guests with check-in and check-out procedures, including verifying reservations, collecting payments, and issuing room keys.

Communication: Answer phone calls, respond to guest inquiries, and provide information about the property and local attractions. ·

Reservation Management: Book and confirm reservations, ensuring accuracy and attention to detail.

Problem Solving: Handle guest complaints and concerns professionally and promptly, finding the best possible resolution.

Administrative Tasks: Maintain records of guest interactions, manage guest folios, and complete daily reports.

Cash Handling: Process payments, manage cash transactions, and balance cash drawers.

Skills & Expertise

Cash Management

Computer Proficiency

Customer Support/ Client Service

Excellent communication skill

Handling Pressure

Multi tasking ability

salse and marketing

Software Implementation

Workplace

Work at office

Employment Status

Full Time

Job Location

Gazipur

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