Front Office Manager

Lakeshore Hospitality Group

Lakeshore Hospitality Group

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Summary

• Vacancy: 1
• Age: 33 to 45 years
• Location: Dhaka (GULSHAN 1)
• Salary: Negotiable
• Experience: 5 to 6 years
• Published: 28 Apr 2025

Requirements

Education

• Bachelor of Science (BSc)

Experience

• 5 to 6 years
• The applicants should have experience in the following business area(s):
  Hotel

Additional Requirements

• Age 33 to 45 years

Responsibilities & Context

Job Summary: The Front Office Manager is responsible for leading all front desk operations to ensure the highest level of guest satisfaction and service excellence. The role oversees guest check-in/check-out, reservations, concierge services, and overall guest relations. The Front Office Manager supervises front office personnel, develops guest service strategies, and collaborates with other hotel departments to create a seamless guest experience.

Key Responsibilities:

• Oversee all front office functions including reception, reservations, concierge, and guest services.
• Supervise, train, and evaluate front desk staff to deliver consistent, high-quality guest service.
• Handle guest concerns, complaints, and special requests promptly and professionally.
• Ensure smooth and efficient check-in and check-out processes, maintaining accuracy of guest billing and records.
• Manage room inventory and work closely with the Revenue and Sales teams to maximize occupancy and room revenue.
• Collaborate with housekeeping, maintenance, and F&B departments to meet guest expectations.
• Monitor and improve front office procedures and service standards.
• Prepare departmental budgets, forecasts, and manage cost controls.
• Ensure the front office operates in compliance with hotel policies, brand standards, and health and safety regulations.
• Maintain a strong presence in the lobby and public areas to interact with guests and ensure satisfaction.
• Implement and maintain effective communication and information sharing within the front office and across departments.
• Regularly analyze guest feedback and implement service improvements.

Compensation & Other Benefits

• Mobile bill
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1)

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