Front Office Manager

Hotel Nice International

Hotel Nice International

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Summary

• Vacancy: 3
• Age: 28 to 45 years
• Location: Rajshahi (Rajshahi Sadar)
• Salary: Negotiable
• Experience: At most 3 years
• Published: 2 Oct 2024

Requirements

Education

• Bachelor/Honors

Experience

• At most 3 years

Additional Requirements

• Age 28 to 45 years

• Only Graduate from Tourism and Hospitality Management .

Responsibilities & Context

• Monitor customer satisfaction (Guest Feedback, Social Media Review).

• Manages and motivates the Front Office team to provide a high standard of service for customers.

• Maintains master key control.

• Welcomes guests and fosters customer loyalty through his/her friendly manner.

• Develops high quality relationships with guests throughout their stay.

• Guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.

• Enforces all cash-handling, check-cashing, and credit policies.

• Provide high level of customer service and maintain a high profile in the day-to-day front office operations.

• Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.

• Integrates and trains employees, providing support for skills development.

• Ensures that all front desk employees are well presented (uniforms, personal hygiene etc.), and punctual.

• Ensures that the workplace remains clean and tidy.

• Maintain office equipment such as computer, Photocopy machine, POS Machine, Printer etc.

• Monitor front desk and ensure all employees comply with all security procedures for visitors.

• Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.

• Have a good knowledge of all systems and standard operating procedures of front office.

• Enforcing all cash-handling, checking, and credit procedures. Client services or management experience.

• Great interpersonal and communication skills.

• Excellent problem-solving skills.

• Shifting duty morning and evening.

• Ensures that guest documentation and information is available and up to date.

• Any other duties assigned.

Noted: Please send cv in mail address: [email protected]

Compensation & Other Benefits

• Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Rajshahi (Rajshahi Sadar)

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