Front Office Shift In-Charge

Radisson Blu Dhaka Water Garden

Radisson Blu Dhaka Water Garden

Follow

More jobs from this company

Summary

• Vacancy: 01
• Age: 25 to 32 years
• Location: Dhaka
• Minimum Salary: Negotiable
• Experience: 2 to 5 years
• Published: 3 Mar 2025

Requirements

Education

• Bachelor/Honors

Diploma in Hospitality Management/ Hotel Management would be added advantage.

Experience

• 2 to 5 years
• The applicants should have experience in the following business area(s):
  Hotel, Resort

Additional Requirements

• Age 25 to 32 years

Responsibilities & Context

Greets guest and processes hotel registration.

Keeps current knowledge and promotes hotel accommodations, services and area attractions.

Responds to customer inquiries for information.

Arranges for services requested by the guest by working with other departments as appropriate.

Stays current with developments in the hotel by reviewing and updating the communication log.

Offers guests updated rooms and promotes hotel amenities, food & beverage outlets and services.

Makes reservations in accordance with hotel’s yield management practices.

Processes customer credit at check-in in accordance with hotel policy.

Identifies and records special billing instructions and notifies Accounting.

Obtains appropriate approvals and signatures.

Follows hotel policy on cash banks.

Check on room availability and house status.

Verifies sell-out and near sell-out nights with reservations.

Communicates with housekeeping to ensure room availability and changes in house status; works to ensure that the room assignments are made to provide the customer with the best possible experience.

Ensures smooth transition through shift changes and relays all pertinent information to relieving supervisor.

Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

Keeps Manager promptly and fully informed of all problems or unusual matters of significance.

At all times projects a favorable image of the Hotel to the public.

Achieving Rev Par Goals.

Customer Satisfaction and Loyalty Goals (Medallia Score, Comment Cards, Annual Quality Review).

Collaborate with the team to achieve Departmental KPIs.

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

Performs other duties required to provide the service brand behavior and genuine hospitality

Skills & Expertise

Self motivated

Strong communication skills.

Well groomed

Workplace

Work at office

Employment Status

Contractual

Job Location

Dhaka

Source link