The Peninsula Chittagong Limited

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Summary

Vacancy: —
Location: Chattogram
Minimum Salary: Negotiable
Experience: 1 to 3 years
Published: 1 Feb 2025

Requirements

Education

Bachelor/Honors

Experience

1 to 3 years
The applicants should have experience in the following business area(s):
Hotel, Call Center, Resort

Additional Requirements

Both males and females are allowed to apply. Female candidates are highly encouraged to apply.
Excellent Communication Skills.
Proficiency in English, knowledge of additional languages is a plus.
A customer-oriented and professional attitude.
An outgoing personality and outstanding communication abilities.
Computer proficiency for regular work like MS office, email communication etc.

Responsibilities & Context

Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Handle guest complaints and concerns in an efficient and timely manner.
Oversee VIP guests, arrivals and departures and answer their inquiries.
Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
Handle inquiries and provide correct information to the concerns regarding details of reservation.
Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.
Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.
Assist guests with language, translations, information, guest directory, menus etc. as required and culture.
Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.
Ensure the reception and guest areas are well stocked with stationery and Presentation information.
Take messages for guests ensuring messages are delivered or forwarded Promptly.
Checkout guests in a friendly and efficient manner and retrieve room keys cards.
Post all charges to the appropriate account.
Generate reports in accordance with the departmental needs;
Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.
Handle group bookings as well as end to end reservations processes
Check arrival list for next day arrival bookings.
Follow up on any outstanding requests or problems from the previous day(s)
Write notes in Log Book properly for immediate actions to be done by the concerned department.
Note (with signature) all general notes in Follow-up book that to be followed by all associates of the Front Office department.
Provide guest feedback to the Management in a timely manner.
Perform other responsibilities as assigned by the FOM.

Skills & Expertise

Attention to detail

Communication

Customer Service

English Communicatin Skill

Presentation skill

Teamwork

Compensation & Other Benefits

Profit share, Provident fund, Insurance, Gratuity
Lunch Facilities: Full Subsidize
Salary Review: Yearly
Festival Bonus: 2

Workplace

Work at office

Employment Status

Full Time

Job Location

Chattogram

Source link

To apply for this job email your details to admin@chakricircular.com