Guest Service Agent

HOTEL 71

Requirements

Education

  • Bachelor/Honors

Experience

    • 3 to 5 years
  • The applicants should have experience in the following business area(s): Bar/Pub, Hotel

Additional Requirements

  • Age 22 to 35 years
  • Only Male
  • Hotel experience will be given priority
  • Warm welcoming, Personality, Energetic, Bubbly and very Presentable
  • Be able to make casual conversation with guest
  • Good telephone manner, good email writing
  • Be very fluent speaking in English (with good accent if possible)
  • Excellent communication skills both verbal and written

Responsibilities & Context

  • Have professional practical knowledge about check-in-check out & reservation operations both in manually and in software
  • Should be professional in correspondence over letter, mail and fax
  • To be readily capable to handle Guest demand, problems or any complaints
  • Communication level should be high with speaking in English
  • To ensure that rooms have been serviced and maintained to the standards laid down by the company
  • Should have experience to work with housekeeping if required
  • Keep the Hotel standard of service toward guest at all time
  • Ensure Guest satisfaction with etiquette and manners
  • Should be well groomed and sense of hygiene
  • Should be well known in night auditing on rooms and work in three shifts
  • Special and other responsibilities as assigned by the management
  • Handles cash, traveler`s cheque, credit cards and direct billing requests properly.

To apply for this job email your details to apply@chakricircular.com