Guest Service Agent (Front Office)

HANSA – a Premium Residence by Unique Hotel & Resorts PLC (a concern of Unique Group)

 

HANSA – a Premium Residence by Unique Hotel & Resorts PLC (a concern of Unique Group)

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Summary

• Vacancy: 01
• Age: 22 to 32 years
• Location: Dhaka (Uttara)
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 14 Dec 2024

 

Requirements

Education

• Diploma in Hotel Management, Bachelor of Business Administration (BBA) in Hospitality Management

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Hotel, Restaurant

Additional Requirements

• Age 22 to 32 years

• Excellent communication and interpersonal skills
• Ability to handle multiple tasks simultaneously
• Strong problem-solving skills
• Proficiency in Microsoft Office
• Flexibility to work different shifts, including weekends and holidays
• Previous experience in customer service or the hospitality industry is preferred.
• Knowledge of reservation and front desk systems
• Ability to work in a fast-paced environment
• Attention to detail

Responsibilities & Context

HANSA – A Premium Residence by Unique Hotel & Resorts PLC, A Concern of Unique Group is looking for Guest Service Agent to develop and implement excellent service activities that increase brand value.

• Welcoming guests as they arrive and checking them into their rooms
• Answering phone calls and responding to guest inquiries
• Handling guest complaints and resolving issues in a timely and professional manner
• Processing payments and maintaining accurate guest records
• Assisting guests with luggage and other requests
• Coordinating with housekeeping and maintenance staff to ensure guest rooms are clean and functioning properly
• Maintaining a clean and organized front desk area
• Providing information about hotel amenities, local attractions, and restaurants
• Upselling hotel services and amenities to guests
• Ensuring guest satisfaction throughout their stay

Skills & Expertise

guest services agent

Compensation & Other Benefits

• Mobile bill, Medical allowance, Profit share, Provident fund, Insurance
• Salary Review: Yearly
• Festival Bonus: 2

• Service Charge
• Uniform
• Duty Meal
• Snacks

Workplace

Work at office

Employment Status

Contractual

Job Location

Dhaka (Uttara)

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