Head of Digital Sales

ACI Limited

ACI Limited

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Summary

• Vacancy: —
• Location: Dhaka (Tejgaon)
• Experience: At least 15 years
• Published: 3 Mar 2025

Requirements

Education

• Master of Business Administration (MBA)

• or Equivalent

Experience

• At least 15 years

Additional Requirements

• Minimum 15 years of experience in digital sales, e-commerce, or online business growth, with at least 5 years in a leadership role.
• A strong track record of driving revenue through digital channels and innovative customer acquisition strategies.
• Deep expertise in SEO, SEM, performance marketing, and digital analytics.
• Hands-on experience with CRM platforms, Al-driven sales automation, And omnichannel strategies.
• Proficiency in Google Analytics, Meta Ads, PPC campaigns, and conversion optimization.
• A sharp understanding of customer behavior, digital payment systems, and emerging commerce trends.

Responsibilities & Context

ACI is one of the leading conglomerates in Bangladesh. We are performing our business in diversified areas of Pharmaceuticals, Consumer Brands, Agribusinesses and Retail Chain with a mission to improve the quality of life of the people of Bangladesh.

We are looking for a committed & performance driven candidate for the position in its Corporate Department:

MAJOR JOB RESPONSIBILITIES

Digital Sales Strategy & Revenue Growth

• Develop and implement a comprehensive digital sales strategy aligned with ACI’s business goals.
• Identify and capitalize on emerging digital sales opportunities across ecommerce, marketplace platforms, and direct-to-consumer (D2C) channels.
• Drive online sales growth through innovative digital campaigns, partnerships, and promotions.

Customer Experience (CX) Optimization

• Conduct regular CX audits to evaluate the digital shopping experience, identifying pain points and areas for improvement.
• Develop strategies to enhance customer engagement, satisfaction, and retention across all digital touchpoints.
• Ensure seamless omnichannel experiences (mobile, web, app, social commerce).

Data-Driven Decision Making & Performance Management

• Analyze sales data, customer insights, and market trends to optimize digital sales performance.
• Monitor and improve key CX performance indicators (KPIs)

Proactive and Predictive Cost Control & Scaling Operations

• Analyze current expenditures to identify cost-saving opportunities without compromising quality or customer satisfaction
• Implement best practices in cost management to ensure financial sustainability.
• Promote cost-consciousness across all levels of the organization, encouraging employees to identify and act on cost-saving opportunities.
• Design and implement scalable processes and systems to support business expansion.

Digital Channel & Platform Management

• Lead ACI’s e-commerce, marketplace and direct sales platforms.
• Optimize SEO, paid media, digital advertising, and affiliate marketing strategies to drive traffic and conversions.
• Oversee the user experience (UX) and interface (Ul) design to enhance ease of navigation and engagement.

Technology & Innovation in Digital Sales

• Leverage Al, automation, and personalization tools to improve digital sales efficiency.
• Work with IT and data teams to enhance CRM, digital payments, and checkout experiences.
• Implement chatbot solutions, voice commerce, and other emerging technologies.

Cross-Functional Collaboration

• Work closely with Marketing, IT, Supply Chain, and Customer Service to align digital sales efforts with company-wide initiatives.
• Ensure inventory optimization and fulfilment efficiency to support digital sales growth.

Leadership & Team Development

• Build and lead a high-performing digital sales team.
• Foster a data-driven and customer-first culture within the organization.

WHO YOU ARE

• A visionary leader with a passion for digital innovation, e-commerce, and customer experience.
• A data-driven decision-maker who thrives on transforming insights into action.
• A strategic thinker who understands the intersection of technology, sales, and marketing.
• A natural collaborator, working seamlessly across teams to drive growth and efficiency.

HOW YOU LEAD

• You inspire teams with a clear vision and a relentless focus on results.
• You thrive in fast-paced, high-growth environments, adapting quickly to change.
• You prioritize customer experience, leveraging technology to build lasting relationships.
• You break silos, championing cross-functional collaboration to drive digital transformation.

Compensation & Other Benefits

WE OFFER

• Attractive compensation package.
• Performance based career path.

Employment Status

Full Time

Job Location

Dhaka (Tejgaon)

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