Hospitality Reservation Specialist

INNOVEX MANAGEMENT SDN BHD

INNOVEX MANAGEMENT SDN BHD

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Summary

• Vacancy: 2
• Age: at least 25 years
• Location: Dhaka (Mirpur12)
• Salary: Tk. 20000 – 30000 (Monthly)
• Experience: 1 to 5 years
• Published: 16 Mar 2025

Requirements

Education

• Bachelor/Honors, Masters

Experience

• 1 to 5 years
• The applicants should have experience in the following business area(s):
  Hotel

Additional Requirements

• Age at least 25 years

• Hospitality Reservation Specialist

Responsibilities & Context

• Receiving Reservation Requests: Steps for receiving and responding to reservation requests or inquiries Airbnb and Booking.com message threads.
• Standard Response Time (SRT)- 30s or less then 1 minutes
• Verifying Availability: Procedures for checking room or service availability and confirming reservations. if apartment not available, offer alternative options. Block or unblock booking status /date/ manual booking (Upon permission of COO)
• Guest Information Collection: Collecting and recording guest details such as name, contact information, special requests, and payment information.
• Confirmation Process: Sending confirmation messages with reservation details, including dates, times, check-in & check-out instruction and special instructions if any.
• Cancellations and Modifications: Guidelines for handling cancellations, modifications, and refunds.
• Special Requests: Handling special requests such as parking confirmation or additional services.
• Check-In and Check-Out Procedures: Detailed procedures for guest check-in and check-out processes, including key handover and collection, early self-check-in, and delayed check-out management via mailbox operations.
• Communication with Guest: Traveler Home Standard communication protocol must be followed.
• Communication with Housekeeping Department, Operations Department, Maintenance Department.
• Data Security: Ensuring all guest information is handled confidentially and securely.

Skills & Expertise

Customer Support/ Client Service

Fluent in English speaking and Writing

High Computer Proficiency

Highly interpersonal and communication skills

Hotel and Hospitality Management

MS Word/ Excel/ PowerPoint/ OneNote

Smart and Dedicated

Compensation & Other Benefits

• Over time allowance, Performance bonus, Mobile bill
• Salary Review: Yearly
• Festival Bonus: 1

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka (Mirpur12)

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