Hotel The Cox Today
Requirements
Education
- Diploma in Hotel Management
- Bachelor of Business Administration (BBA) in Marketing
Experience
- At least 2 years
Additional Requirements
- Age 22 to 30 years
- Excellent Communication Skills.
- Proficiency in English, knowledge of additional languages is a plus.
- A customer-oriented and professional attitude.
- An outgoing personality and outstanding communication abilities.
- Females Candidates are highly encouraged to apply.
- Computer proficiency for regular work like MS office, email communication etc.
Responsibilities & Context
- We are looking for a Dynamic, Enthusiastic, Confident & Proactive Guest Relation Executive with an excellent customer service skill who will have to provides hotel guests with above-and-beyond service to ensure their experience will be worth remembering. The position ensures that guests are happy from the moment they step into the hotel until they leave.
- Warmly greet and welcome guests, by name if possible, upon arrival and acknowledge all guests according to company standards; anticipate and address guests` service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing VIP guests, arrivals and departures and answer their inquiries.
- Monitor guest arrivals and expected bookings and organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations.
- Handle inquiries and provide correct information to the concerns regarding details of reservation.
- Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges, provide change.
- Clearly explain room key, location and direction of the room to guests and minimize disruptions for guests if rooms are not ready.
- Assist guests with language, translations, information, guest directory, menus etc. as required and culture.
- Identify and explain room features to guests, supply guests with information regarding property amenities, services, and hours of operation, and local areas of interest.
- Ensure the reception and guest areas are well stocked with stationery and Presentation information.
- Take messages for guests ensuring messages are delivered or forwarded Promptly.
- Checkout guests in a friendly and efficient manner and Retrieve room keys cards.
- Post all charges to the appropriate account.
- Generate reports in accordance with the departmental needs;
- Exchange foreign currency in accordance with the departmental policies manual using the correct exchange rate.
- Handle group bookings as well as end to end reservations processes
- Check arrival list for next day arrival bookings.
- Follow up on any outstanding requests or problems from the previous day receive priority and are resolved. Write notes in Log Book properly for immediate actions by the next department.
- Note all general notes in Follow up book to be followed by all staff of Front Office department, put signature.
- Provide guest feedback to Management in a timely manner.
- Perform other reasonable job duties as requested by Supervisors / AFOM.
Compensation & Other Benefits
- Medical allowance, Provident fund
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Cox`s Bazar
To apply for this job email your details to simranahmedsim@gmail.com