HR Manager (Night Shift)

SYNERGY BUSINESS SOLUTION

 

SYNERGY BUSINESS SOLUTION

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Summary

• Vacancy: 1
• Age: at least 30 years
• Location: Dhaka (PanthaPath)
• Salary: Tk. 40000 – 50000 (Monthly)
• Experience: At least 5 years
• Published: 9 Apr 2025

 

Requirements

Education

• Bachelor of Business Administration (BBA) in Human Resource Management

• Master’s degree in Human Resource Management (HRM), Business Administration, or a related field from a recognized university.
• A Postgraduate Diploma (PGD) in HRM will be considered an added advantage.
• Candidates with relevant certifications in Labor Law, HR Analytics, or Organizational Development are preferred.

Experience

• At least 5 years
• The applicants should have experience in the following business area(s):
  Telecommunication, Manpower Recruitment, Call Center

Additional Requirements

• Age at least 30 years

• Preferably from a reputed organization or within a BPO/contact center environment.
• Candidate should have experience in recruitment and onboarding
• Should be skilled in HR policy development.
• Must have hands-on experience in employee relations and conflict resolution.
• Should be well-versed in payroll coordination and compliance with Bangladesh Labor Law.
• Must be comfortable working in a full night-shift ( 8PM to 6AM )environment and managing HR operations accordingly

Responsibilities & Context

Synergy Business Solution is seeking a dedicated and experienced HR Manager to lead and manage our night-shift Human Resources operations. This pivotal role supports our high-performance, fast-paced contact center, ensuring that HR functions are seamlessly aligned with company objectives during overnight hours. The ideal candidate will be responsible for managing the full employee lifecycle, fostering engagement, ensuring legal compliance, and promoting a positive workplace culture, all while maintaining a strong HR presence throughout the night shift.

🔹 Key Responsibilities:

• Lead and manage end-to-end recruitment for night-shift roles, including job postings, interviews, hiring, and onboarding.
• Develop and execute effective night-shift hiring strategies to attract and retain qualified talent.
• Maintain accurate and updated job descriptions aligned with night-shift operational needs.
• Serve as a direct link between management and night-shift employees, handling grievances and conflict resolution professionally.
• Foster a positive workplace culture for night staff through targeted engagement initiatives.
• Conduct exit interviews and implement actionable insights to reduce night-shift attrition.
• Oversee the performance management system and facilitate night-shift employee reviews.
• Coach team leads and supervisors on performance, feedback, and conflict resolution specific to the night operations.
• Design and manage fair and competitive compensation structures for night-shift roles.
• Coordinate timely and accurate payroll processing, especially for night-shift incentives or differential pay.
• Monitor market trends to offer relevant night-shift benefits and retention strategies.
• Ensure full compliance with Bangladesh Labor Laws, particularly those related to night shifts, shift differentials, and worker safety.Draft, update, and enforce HR policies, including those tailored to night-shift protocols and disciplinary actions.
• Conduct regular audits to uphold compliance, safety, and HR process standards during night hours.
• Align HR strategies with night-shift operational objectives and overall business goals.
• Provide strategic HR input to senior leadership, highlighting trends and needs from the night shift.
• Analyze and report on HR metrics and night-shift workforce data to support evidence-based decisions.
• Maintain updated and well-organized employee records and HRIS for the night-shift workforce.
• Prepare and present HR reports specific to night operations.
• Manage the HR budget for night operations and optimize resource allocation accordingly.

Skills & Expertise

HR Policies

Human Resources & Development

Labour Law

Night Shift

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (PanthaPath)

Job Highlights

A Full-time HR Manager for our night-shift operations based in Dhaka. This role requires a Master’s degree in HRM and 5+ years of proven HR experience, preferably within the BPO or contact center industry.

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