Terre des hommes

More jobs from this company

Summary

Vacancy: 1
Age: at least 22 years
Location: Cox’s Bazar (Teknaf)
Salary: Tk. 55800 – 62496 (Monthly)
Experience: At least 3 years
Published: 8 Oct 2024

Requirements

Experience

At least 3 years

Additional Requirements

Age at least 22 years

Training / Qualifications

Degree in computer science or equivalent training in information systems.
Knowledge of ITIL
Knowledge of Windows 11 in business

Experience

Minimum 3 years’ experience in a similar position

Languages

Proficiency in languages relevant to the position (English)

As well as the following specific business skills:

Mastery of Microsoft Office tools (Office 365 environment would be a plus)
Ability to write and maintain document databases
Possible knowledge of scripting (e.g. PowerShell)
Demonstrates autonomy, integrity, and honesty in his/her activities
Respect deadlines
Develops professional autonomy by following developments
Demonstrates determination and proactivity in his/her professional commitment
Ability to work in a team and show solidarity
Ability to work in a matrix environment with reporting to the IT department at headquarters.
Respect the values defined in the strategic plan: Courage, Ambition, Respect, Commitment
Demonstrates autonomy and decision-making ability
Cooperates and contributes to the achievement of objectives
Ease of contact with users
Good resistance to stress
Is comfortable with intercultural communication
Ability to step back from complex situations
Provides support and advice to colleagues

Responsibilities & Context

General responsibilities « Main Purpose»

He/she carries out in the delegation, part of the specific activities of the IS Support and IS Infra-structure group with a defined degree of autonomy in accordance with Tdh standards, policies, protocols, and procedures:
He/she will be the interface between the delegation and the headquarters.
He/she will provide technical, administrative, and analytical support for the IT services in the dele-gation.
He/she participates in the reflection, planning and coordination of the implementation of projects, deployments, maintenance and support for the different environments and users in the delega-tion.
He/she maintains the level of IT service defined by headquarters in consultation with his/her line manager in the delegation.
He/she maintains, monitors, reports, and controls all the equipment, tools, and services of the In-formation System (IS) and guarantees the availability of the IS to users.
He/she monitors (control, deployment, etc.) the IT equipment in the delegation and guarantees the availability of IT systems to users.
He/she is to prepare procurement plan as per need assessment and implement the plan accord-ingly.
He/she provides pedagogical support in the delegation.

Specific Responsibilities / Context « tasks »

Ensures the implementation of good technical and procedural practices in the preparation, instal-lation, maintenance and repair of laptops, accessories for Windows
Monitor, maintain, follow up and consolidate reports of all IT equipment, tools and services of the Information Systems (IS) and Telecommunications of the delegations in his/her area, in accord-ance with TDH standards, policies, protocols and procedures.
Participate in the improvement of IT services by reporting major problems and issues raised in the delegation.
Provides helpdesk and support for 1st and 2nd level infrastructure (Level 3 in Switzerland).
Provide technical support for the management of incidents related to users or infrastructures of the delegations in the delegation at level 1 and 2. If necessary, liaise with HQ IS support for third level support, as well as with external suppliers, to ensure that any incidents or problems that cannot be resolved at his/her level are properly recorded and escalated.
Provide pedagogical support (briefing, training and support, etc.) to users
Provide advanced technical support to the logistic officer in charge of IT
Ensures regular reporting to the functional manager on IT activities: deployment, projects and de-velopments in the delegation
Update and publish and archive all user and ICT (Information and Communication Technology) documentation due to changes in IT infrastructure and services.
Ensuring own continuous training for the development of skills
Maintain the IT park of whole delegation and keep up to date information in the database.
Report IT equipment inventory every month to Logistics Coordinator
Support the logistics focal person for guiding the standard technical aspect for any IT equipment procurement
Provide technical support to EMR software maintenance, upgradation and bugs fixing
Monitor the IT service portal and take the lead to solve the issues in whole delegation
Maintain a database for repair and maintenance of all the whole delegation and keep tracking of the after sales services.
Implementation of SharePoint at Bangladesh delegation and orient to the user, following up the progress with user regularly.
To work with new IT project launching in delegation with HQ.

Skills & Expertise

ICT

Compensation & Other Benefits

2 Festival Bonus, Health & Life Insurance, Paternity/ Maternity leave, Severance Pay and others as per organisation policy.

Workplace

Work at office

Employment Status

Full Time

Job Location

Cox’s Bazar (Teknaf)

Job Highlights

Contract Duration – till 31st August 2025 with the possibility of extension depending on availability of funds and performance.
Expected start date as soon

Source link

To apply for this job email your details to admin@chakricircular.com