1000FIX Services Ltd.
1000FIX Services Ltd.
1000FIX Services Ltd.
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Summary
- Vacancy: —
- Age: at least 22 years
- Location: Dhaka
- Minimum Salary: Negotiable
- Experience: At least 3 years
- Published: 22 Aug 2024
Requirements
Education
- Bachelor of Business Administration (BBA), Bachelor of Science (BSc), Master of Business Administration (MBA)
Experience
- At least 3 years
- The applicants should have experience in the following business area(s):
IT Enabled Service, Electronic Equipment/Home Appliances
Additional Requirements
- Age at least 22 years
- Minimum of 3 years of experience in quality assurance and process improvement, preferably in the IT, cell phone, or home appliances industry.
- Strong knowledge of quality management systems (QMS) and process improvement methodologies (e.g., Lean, Six Sigma, Kaizen).
- Proven leadership and team management skills.
- Excellent analytical, problem-solving, and decision-making abilities.
- Strong communication and interpersonal skills.
- Proficiency in using quality and process improvement tools and software.
- Certification in quality management or process improvement (e.g., Six Sigma Black Belt) is a plus.
- Advance skill on MS Excel, MS Word & MS PowerPoint
- Technical Knowledge on ERP Software.
Responsibilities & Context
- Oversee the implementation and maintenance of quality assurance standards across service operations.
- Conduct regular audits and inspections to ensure compliance with company policies and industry regulations.
- Develop and update quality control procedures and documentation.
- Identify areas for process improvement through data analysis and feedback from stakeholders.
- Lead process improvement projects using methodologies such as Lean, Six Sigma, or Kaizen.
- Monitor and report on the progress of improvement initiatives and their impact on service quality and efficiency.
- Supervise and mentor a team of quality assurance and process improvement professionals.
- Provide training and development opportunities to enhance team skills and performance.
- Foster a culture of continuous improvement and accountability within the team.
- Collect, analyze, and interpret data related to service performance, quality metrics, and process efficiency.
- Prepare and present reports to senior management, highlighting key findings and recommendations.
- Use data-driven insights to drive decision-making and strategic planning.
- Collaborate with customer service teams to understand and address customer feedback and concerns.
- Implement strategies to improve customer satisfaction and loyalty.
- Ensure that all quality and process improvement efforts align with customer needs and expectations.
- Ensure compliance with relevant industry standards, regulations, and certifications.
- Identify and mitigate risks related to quality and process deviations.
- Develop and implement corrective and preventive actions to address quality issues.
Skills & Expertise
Audit and assurance services
Good at Microsoft Word and Microsoft Excel
Internal Audit and Compliance
IT Audit
Quality Control/ Audit
Compensation & Other Benefits
- T/A, Mobile bill, Tour allowance, Medical allowance, Performance bonus, Profit share, Provident fund
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Competitive salary and performance-based bonuses.
Comprehensive health benefit.
Opportunities for professional development and career advancement.
Collaborative and innovative work environment.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka