IT Support Technician

Gildan-G.A.B. Limited

 

Gildan-G.A.B. Limited

IT Support Technician

Gildan-G.A.B. Limited

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Summary

  • Vacancy: 01
  • Age: at least 24 years
  • Location: Dhaka (Savar)
  • Salary: Negotiable
  • Experience: At least 3 years
  • Published: 18 May 2024

 

Requirements

Education

  • Bachelor of Science (BSc) in Computer Science & Engineering

Experience

  • At least 3 years
  • The applicants should have experience in the following business area(s):
    Multinational Companies, Garments, Textile

Additional Requirements

  • Age at least 24 years
  • Experience as Service Desk, Helpdesk or Network Support.
  • Experience in remote support of IT problems and escalation of incidents to other IT Areas.
  • Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).

Responsibilities & Context

  • Comply with quality system (GQS) requirements related to your function.
  • A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
  • Execute and enforce the provisions of the health, occupational safety and environment program program.
  • Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.
  • Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.
  • Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.
  • Address user requirements through the Helpdesk system, which are assigned to your person.
  • Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.
  • Ensure that users comply with IT policies and procedures and encourage them to do so.
  • Supervise external and internal suppliers in the preventive and corrective maintenance of all the company’s infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.
  • Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.
  • Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.
  • Create, Comply and execute Standard Operating Procedures (SOP)
  • Perform any other function that the Immediate Manager indicates in relation to the operation.

Skills & Expertise

Good Negotiation skills

Stakeholder Management

Very Good English Communication Skills

Compensation & Other Benefits

  • Mobile bill, Provident fund
  • Lunch Facilities: Full Subsidize
  • Salary Review: Yearly
  • Festival Bonus: 2
  • Transport: Pick and Drop
  • Office Hours: 7:30 am to 4:30 pm including one hour lunch break
  • Attendance Bonus;
  • Gildan Bonus;
  • Service Benefit;
  • Earn Leave Encashment (20 days maximum depending on balance);
  • Leave Facilities:
    • Casual Leave (10 days),
    • Medical Leave (14 days),
    • Compassionate Leave (05 days),
    • Paternity Leave (05 days)
    • Wedding Leave (05 days);
  • Other facilities will be provided as per company policy etc.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Savar)

Job Highlights

$3 billion in sales, 12 countries, 45,000 employees, 5 brands, 1 common goal: to make apparel better. Better for the people who make our clothes, better for our world, better for you.

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