Gildan-G.A.B. Limited
Gildan-G.A.B. Limited
IT Support Technician
Gildan-G.A.B. Limited
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Summary
- Vacancy: 01
- Age: at least 24 years
- Location: Dhaka (Savar)
- Salary: Negotiable
- Experience: At least 3 years
- Published: 18 May 2024
Requirements
Education
- Bachelor of Science (BSc) in Computer Science & Engineering
Experience
- At least 3 years
- The applicants should have experience in the following business area(s):
Multinational Companies, Garments, Textile
Additional Requirements
- Age at least 24 years
- Experience as Service Desk, Helpdesk or Network Support.
- Experience in remote support of IT problems and escalation of incidents to other IT Areas.
- Experience in Service Desk Platforms (Service-Now or similar)Strong understanding of IT Networking services (Internet Services, DNS, TCP/IP, WAN LAN SERVICES).
Responsibilities & Context
- Comply with quality system (GQS) requirements related to your function.
- A quality system is understood as: Documentation, work method and expectations of the internal and external client regarding a process, product or service.
- Execute and enforce the provisions of the health, occupational safety and environment program program.
- Supervise and implement Infrastructure projects in plants related to textile manufacturing, sewing, socks, distribution centers and support areas of all Gildan business areas, as well as in their offices.
- Deliver project scopes, technically lead supplier field visits and provide all support to the purchasing area to execute tenders and purchases of telecommunications infrastructure (including in accordance with Gildan policies.
- Install and configure all types of Peripherals on the network, as well as give them proper preventive and corrective maintenance.
- Address user requirements through the Helpdesk system, which are assigned to your person.
- Help users with operational problems related to IT infrastructure. Ex.: operation problems of servers, switches, routers, etc.
- Ensure that users comply with IT policies and procedures and encourage them to do so.
- Supervise external and internal suppliers in the preventive and corrective maintenance of all the company’s infrastructure components. Ex.: located in IT Rooms, TCs, MES and all devices connected to the Gildan network and other networks managed by Helpdesk.
- Plan execution and communicate to all users about the preventive and corrective maintenance program of the IT infrastructure.
- Maintain updated Hardware and Software inventory in your area. Including plans and technical information of the network and IT infrastructure.
- Create, Comply and execute Standard Operating Procedures (SOP)
- Perform any other function that the Immediate Manager indicates in relation to the operation.
Skills & Expertise
Good Negotiation skills
Stakeholder Management
Very Good English Communication Skills
Compensation & Other Benefits
- Mobile bill, Provident fund
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
- Transport: Pick and Drop
- Office Hours: 7:30 am to 4:30 pm including one hour lunch break
- Attendance Bonus;
- Gildan Bonus;
- Service Benefit;
- Earn Leave Encashment (20 days maximum depending on balance);
- Leave Facilities:
- Casual Leave (10 days),
- Medical Leave (14 days),
- Compassionate Leave (05 days),
- Paternity Leave (05 days)
- Wedding Leave (05 days);
- Other facilities will be provided as per company policy etc.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Savar)
Job Highlights
$3 billion in sales, 12 countries, 45,000 employees, 5 brands, 1 common goal: to make apparel better. Better for the people who make our clothes, better for our world, better for you.