Databrandix (DBX)
Requirements
Education
Higher Secondary
Diploma
Experience
1 to 5 years
The applicants should have experience in the following business area(s): Advertising Agency, Call Center, Cellular Phone Operator, Immigration and Education Consultancy Service, Telecommunication
Freshers are also encouraged to apply.
Additional Requirements
Age At most 30 years
Proficiency in CRM software, data entry, and lead management systems.
Strong follow-up and persuasion skills to convert leads into admissions.
Good understanding of admission processes, academic programs, and student requirements.
Active listening skills and ability to apply effective communication techniques (e.g., 70/30 rule).
Basic computer proficiency (MS Office, Google Sheets, email communication).
Attention to detail in maintaining accurate records and CRM updates.
Responsibilities & Context
Databrandix is looking for proactive and communication-skilled individuals for the position of Telecommunication Officer. The role involves handling prospective student inquiries, providing admission-related information, and supporting the enrollment process through effective communication and CRM management.
The ideal candidate should be target-oriented, professional in communication, and capable of managing multiple communication channels while ensuring a smooth and positive experience for potential students.
Job Responsibilities :
Manage inbound and outbound communication with prospective students via phone calls, email, live chat, and social media platforms.
Provide accurate, up-to-date information regarding university programs, tuition fees, admission requirements, and application procedures.
Conduct outbound calls to CRM-assigned leads to verify student profiles, assess interest levels, and guide them through the admission process.
Maintain professional communication standards by introducing name, designation, and organization at the beginning of each call
Apply effective communication techniques (e.g., 70/30 engagement rule) to understand student needs and build strong relationships.
Accurately input, update, and manage student data in the CRM system after each interaction.
Record and maintain key lead information, including academic background (SSC/HSC/Diploma), preferred programs, call status, call summaries, follow-up schedules, and potential visit dates.
Ensure all communication logs, call records, and identification details are properly documented and maintained.
Conduct regular follow-ups with interested leads to maximize conversion and ensure a smooth admission journey.
Generate inbound leads by actively posting in assigned Facebook groups and engaging with higher education-related content.
Collaborate with the Admission and Marketing teams to align communication strategies and improve lead conversion rates.
Achieve daily, weekly, and monthly KPIs related to calls, lead engagement, follow-ups, and conversions.
Maintain strict confidentiality of student information and comply with company data management policies.
Skills & Expertise
Communication and interpersonal skill
Handling Customers
Multi tasking ability
Outbound and Inbound Calls
Problemsolving skills.
Social Media Management
Target Oriented
Telecommunication
Time Management
Other Relevant Skills
Computer Literacy
Email Communications
Social Media Management
Compensation & Other Benefits
Mobile bill,Over time allowance,Performance bonus
Salary Review: Yearly
Festival Bonus: 2
* Attractive performance-based incentives and commission on lead conversion.
* Professional training and skill development opportunities.
* Career growth and promotion opportunities within the organization.
* Friendly, supportive, and performance-driven work environment.
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Farmgate)
To apply for this job email your details to apply@chakricircular.com