Jr. Executive – Call Center

RensSoft Solutions Limited

 

RensSoft Solutions Limited

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Summary

• Vacancy: —
• Location: Dhaka (Dhanmondi)
• Salary: Tk. 12000 – 15000 (Monthly)
• Experience: At least 1 year
• Published: 28 May 2024

 

Requirements

Education

• Bachelor of Business Administration (BBA)

• Bachelor Degree completed in any relevant subject.

Experience

• At least 1 year
• The applicants should have experience in the following business area(s):
  Software Company, Call Center

Additional Requirements

• 6-12 months of experience in this field of work.
• Tele-sales Marketing.
• Excellent command in English writing skill
• Skill set: English writing, Email, Word, Excel, Google Doc & Sheet, Browsing
• Dynamic leadership and participatory management system.
• Target achievement mentality.
• Proven telesales or customer service experience.
• Excellent communication and negotiation skills.
• Goal-oriented and self-motivated.
• Familiarity with CRM software.
• Sales or marketing qualifications are a plus.

Responsibilities & Context

Renssoft Solutions Ltd.” is a healthcare start-up founded in 2017 with a vision to digitize the health sector of Bangladesh. The company owns its flagship product Digital RX, a prescription writing software that enables doctors to write a prescription within just few clicks and also manage their medical practice digitally. The company also provides online consultation services for specialized and selective industry leading Doctors to the patients through its platform called Doctorkoi.com. Together, the company aims to digitize the communications between doctors & patient & impose technology where it’s needed the most, the entire Healthcare eco-system of Bangladesh.

We are looking for a Call Centre Jr. Executive to join our team. We would prefer a candidate with previous experience in the relevant area. Assure that customers get the finest service possible via call center services while also gathering comments and notifying the customers for follow-up. Additionally, guarantee that all the other orders are fulfilled

Job Responsibilities:

• Follow-up Service: Generate leads through follow-up calls to customers and convert them into appointments.
• Manage online customer queries.
• Need to handle incoming and outgoing calls.
• Service Quality & Others: Ensure the finest service to the customers and improve many aspects of the services.
• Need to provide excellent customer service and give precise information to the customer, ensuring customer satisfaction.
• Collect customer feedback by calling them.
• Prepare reports as per requirement.
• Other works assigned by the management.

Skills & Expertise

Call Center

Call Center Management

Call Centre Management

Customer Relationship Management

Customer Support through Phone

Customer Support/ Client Service

Compensation & Other Benefits

• T/A, Mobile bill, Performance bonus
• Salary Review: Half Yearly
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2

• Salary range : 12k-15k (based on experience)
• Comprehensive benefits packages in accordance with company policy.
• 6 months salary review. Opportunities for professional growth and career advancement and performance-based bonus and promotions.
• Collaborative and inclusive work environment that fosters teamwork, knowledge sharing, and open communication.
• Employee recognition programs to celebrate achievements and contributions.
• Weekly one holiday and Govt Holidays.
• Unlimited Tea, snacks.

Workplace

Work at office

Employment Status

Full Time

Gender

Only Female

Job Location

Dhaka (Dhanmondi)

Job Highlights

We are looking for a Call Centre Jr. Executive to join our team. We would prefer a candidate with previous experience in the relevant area.

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