FORTIS GROUP
FORTIS GROUP
FORTIS GROUP
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Summary
- Vacancy: —
- Location: Dhaka
- Salary: Negotiable
- Experience: At least 2 years
- Published: 5 Sep 2024
Requirements
Education
- Bachelor/Honors degree in relevant discipline.
- Certification on HubSpot CRM, salesforce or similar software is a plus.
Experience
- At least 2 years
- The applicants should have experience in the following business area(s):
Group of Companies
Additional Requirements
- At least 2 years experience in customer relationship management.
- Experience in the BPO industry will get preference.
- Good oral communication skills. Proficiency in English.
- Good listening and analytical skills.
- Customer focus and adaptability to different personality types.
- Willingness to work in any shift/ roster/ remote environment.
Responsibilities & Context
- Manage social media communities, ensuring active engagement and responsiveness.
- Handle customer queries and ensure effective communication across various channels.
- Manage customer complaints and communicate resolutions promptly.
- Confirm orders and ensure customers are informed throughout the process.
- Schedule daily social media posts and update the content tracker regularly.
- Communicate customer feedback to relevant teams for continuous improvement.
- Monitor stock levels and inventory records to ensure product availability.
- Coordinate with customer and logistics partners to ensure timely delivery of orders and forward to concerning issues to the designated person.
- Analyze customer interaction data and generate monthly reports for CRM improvements.
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka
To apply for this job email your details to admin@chakricircular.com