Jr. IT Support Engineer

BRAC IT Services Limited

BRAC IT Services Limited

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Summary

• Vacancy: 1
• Location: Dhaka (GULSHAN 1)
• Salary: Negotiable
• Experience: 1 to 3 years
• Published: 10 Nov 2024

Requirements

Education

• Diploma

Experience

• 1 to 3 years
• Freshers are also encouraged to apply.

Responsibilities & Context

• Ensuring smooth, satisfactory, efficient, and effective IT support.

• Providing instant and quality technological support to end users physically and remotely.

• Installation, configuration and troubleshooting of computer items and accessories.

• Installation, configuration and troubleshooting of Software and applications.

• Installation, configuration and troubleshooting of Email client and antivirus client.

• Installation, configuration and troubleshooting of smart phone.

• Installation, configuration and troubleshooting of printing solution of the company.

• Installation of OS on Windows and other environments according to IT policy by ensuring confidentiality of user’s data.

• First level troubleshooting of LAN and Wi-Fi connectivity.

• Provisioning, configuring, managing different services and application on cloud or own data center.

• Managing enterprise and standalone virtualized platform from production.12. Managing backup and restore of databases.

• Monitoring of the health and performance of hosts, networks, and applications via operations monitoring systems.

• Managing data center operation with the collaboration of the team members.

• Make sure all security patch and system environment updated as per standard.

• Create and manage diffident type of user privileges and permission on production system.

• Taking necessary initiatives from IT department during joining and separation of an employee as per official process.

• IT asset inspection, market survey and health checkup as per requirement.

• MRC (Mid-Range Coverage) call receive & distribution.

• Managing and communication IT asset supplier/vendor to ensure smooth service.

• Ensure compliance of established procedures, standards, and guidelines.

• Home support based on user’s requirements.

• Taking ownership and decision making to manage critical situations.

• Managing IT support of Directors, CXO and VIP users.

• Ensure video conference meeting support on different platforms at HO & FO premises.

Skills & Expertise

Computer Hardware Troubleshooting

IT Support Service

Workplace

Work at office

Employment Status

Contractual

Job Location

Dhaka (GULSHAN 1)

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