Junior Associate/ Associate (Customer Support)

Qormotho Limited

Qormotho Limited

 

Qormotho Limited

Follow

More jobs from this company

Summary

  • Vacancy: 6
  • Age: 18 to 28 years
  • Location: Dhaka (GULSHAN 1, Niketan)
  • Minimum Salary: Negotiable
  • Experience: 1 to 2 years
  • Published: 25 Aug 2024

 

Requirements

Experience

  • 1 to 2 years
  • The applicants should have experience in the following business area(s):
    IT Enabled Service, BPO/ Data Entry Firm

Additional Requirements

  • Age 18 to 28 years
  • Able to Work on Roster Shift and on National Holidays (including Eid)
  • Hardworking, Talented, Focused, Attentive to Details, Communicative, Positive & Flexible Personality, Tech Savvy, Good Typing & Computer Operating Skills is what we look for in a Candidate
  • Freshers are encouraged to apply; Experienced candidates between 1 to 2 year(s) will be advantageous
  • Applicants should have experience in the following industries: BPO/ Software Companies/ Call Center

Responsibilities & Context

Working Shifts are the following:

a) Work from Office for Shift-1: 5:00 AM to 2:00 PM

b) Work from Office for Shift-2: 1:00 PM to 10:00 PM

c) Work from Home for Shift-3: 9:00 PM to 6:00 AM

What You Will Do (Job Description)

In this role, you will be responsible for overall success of Customer Support Function of Foreign Client:

  • Administration of Onboarding Process
  • Handle Client Inquiries on CRM Platforms
  • Manage Customer Support Email Inbox
  • Respond on Chat Box to Clients & Workers
  • Review Compliance Documentation of Workers

Skills & Expertise

Communication in English

Fluent in English Speaking

working in night shift

Compensation & Other Benefits

  • Provident fund
  • Salary Review: Yearly

What Do We Offer (Salary & Other Benefits)

An award-winning workplace with rewarding learning experience working directly for foreign clients

Starting Salary is BDT 15,000 for freshers with no experience; Experienced candidates will be considered for suitable salary as per negotiation (based on qualification and experience)

Probation period is minimum 3 months and salary will subject to review after the probation period

Other Benefits: Annual Performance Review, Office to Home Commute, 14 Days Annual Leave, Employee Engagement Events

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (GULSHAN 1, Niketan)

Source link

Upload your CV/resume or any other relevant file. Max. file size: 512 MB.

Scroll to Top