BRACNet Limited
BRACNet Limited
BRACNet Limited
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Summary
- Vacancy: —
- Location: Dhaka
- Salary: Negotiable
- Experience: 1 to 2 years
- Published: 15 Aug 2024
Requirements
Education
- Bachelor of Science (BSc) in Computer Science & Engineering, Bachelor of Science (BSc) in Electronics and Telecommunication Engineering
Experience
- 1 to 2 years
- The applicants should have experience in the following business area(s):
ISP
Responsibilities & Context
- Ensure 24/7 availability to reach BRACNet.
- Receiving phone calls from clients.
- Attend every query / complain mail in a timely manner, reply / escalate within minimum possible time.
- Provide appropriate feedback to clients.
- Done primary troubleshoot within the scope and escalated when required.
- Generate a complain ticket which contains all details of client problems and forward it to the concerning department.
- Regular Update to Clients for an Open Ticket.
- Proper Closing of Tickets with Resolution.
- Closely monitoring BRACNet network.
- Generate tickets, SMS for internal communication and contact vendors (NTTN, IIG, LSPs, Operators etc.).
- Proactive Monitoring and Fault Detection.
- Survey call to clients of closed tickets.
- Following up unresolved issue with internal/external stakeholders until resolved.
- Attend every mail in timely manner (Internal/External).
- Attend all complaint channels i.e. WhatsApp, Teams, mail etc. in a timely manner.
- Provide appropriate feedback of mail in timely manner (Internal/External).
Compensation & Other Benefits
- Mobile bill, Weekly 2 holidays
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Contractual
Job Location
Dhaka