Key Account Manager – REDX

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Summary

• Vacancy: —
• Age: 25 to 35 years
• Location: Dhaka
• Salary: Negotiable
• Experience: 2 to 4 years
• Published: 10 Feb 2025

Requirements

Education

• Bachelor/Honors, Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Experience

• 2 to 4 years
• The applicants should have experience in the following business area(s):
  Logistic/Courier/Air Express Companies, E-commerce
• Freshers are also encouraged to apply.

Additional Requirements

• Age 25 to 35 years

• 2–3 years of experience in Key Account Management (KAM) or a related field, preferably in logistics, e-commerce, or last-mile delivery.
• Proven ability to manage client relationships, handle high-value accounts, and drive merchant growth and retention.
• Strong interpersonal and negotiation skills to engage customers, resolve challenges, and maximize business opportunities.
• Analytical mindset with the ability to use data for strategic decision-making and performance improvement.
• Sales acumen will be a strong advantage, with a track record of upselling, cross-selling, and driving revenue growth.

Responsibilities & Context

The Key Account Manager of REDX focuses on onboarding merchants, nurturing them for long-term partnerships, and driving business growth through effective account management. The ideal candidate must be skilled in handling and dealing with customers to ensure smooth business operations.

• Merchant Growth & Retention: Build and maintain strong relationships with merchants to drive long-term partnerships, ensuring business growth and high customer satisfaction. Identify opportunities for upselling and cross-selling to maximize revenue.
• Seamless Customer Experience: Collaborate with operations, product, and tech teams to enhance delivery efficiency, resolve service challenges swiftly, and improve digital tools for a smoother merchant experience.
• Data-Driven Strategy & Performance: Conduct regular business reviews, monitor key account metrics, and implement strategic actions to boost service levels, retention, and overall merchant success.
• Proactive Problem Solving: Address and resolve customer issues efficiently, focusing on continuous improvement and aligning efforts to meet business growth targets effectively.

Skills & Expertise

Excellent communication skill

MS Word/ Excel/ PowerPoint/ OneNote

Negotiation Persuasion Skills

Relationship Management/ Key Account Management

Sales or Marketing or Business Development

Compensation & Other Benefits

• T/A, Mobile bill, Tour allowance, Provident fund, Gratuity
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Leave Encashment

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Job Highlights

The Key Account Manager of REDX ensures top-notch customer satisfaction by delivering excellent customer support and services to merchants and end customers.

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