Lead, Customer Experience

Apex Data Management & IT Ltd

Apex Data Management & IT Ltd

 

Apex Data Management & IT Ltd

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Summary

  • Vacancy: 1
  • Age: 24 to 35 years
  • Location: Dhaka (Banani)
  • Salary: Negotiable
  • Experience: 3 to 4 years
  • Published: 18 Feb 2025

 

Requirements

Education

  • Bachelor/Honors

Experience

  • 3 to 4 years

Additional Requirements

  • Age 24 to 35 years

Responsibilities & Context

Essential​ Duties &​ Responsibilities:

The essential functions include but are not limited to the following:

  • Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.
  • First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.
  • Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.
  • Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.
  • Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.
  • Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.
  • Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.
  • Compliance: Ensure that all work complies with relevant industry regulations and standards.

Night Shift *Please proceed with applying only if the working hours suit you.

Male: Work Time: 6 PM to 3 AM

Female: Work Time: 9 PM to 6 AM

Work days: 5 Days (Monday-Friday)

Weekend : 2 Days ( Saturday-Sunday)

Skills & Expertise

Good English communication skills (verbal and Written)

good listening skill

Multitasking ability

project coordination

Property Preservation

Vendor management

Compensation & Other Benefits

  • T/A, Weekly 2 holidays
  • Festival Bonus: 2
  • Sales Incentive Quarterly/Half yearly
  • Loyalty Bonus (Once After 2 Years)
  • Long Service Award
  • Performance Review Periodically
  • Structured Training & Development Program (Yearlong)

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Source link

To apply for this job email your details to admin@chakricircular.com