Lead, Customer Experience

Apex Data Management & IT Ltd

Summary

• Vacancy: —
• Age: 24 to 35 years
• Location: Dhaka (Banani)
• Salary: Negotiable
• Experience: 4 to 5 years
• Published: 25 May 2025

Requirements

Education

• Bachelor/Honors in any discipline

Experience

• 4 to 5 years

Additional Requirements

• Age 24 to 35 years

Responsibilities & Context

Position Overview:

We are looking for a Lead Analyst who is passionate about impacting lives and empowering people through modern technology.

If you’re ready to be part of a purpose-driven organization and contribute to something greater — apply now and help shape a better future.

Essential​ Duties &​ Responsibilities:
The essential functions include but are not limited to the following:

1. Client Relationship Management: Build and nurture strong relationships with clients, ensuring their needs are met and expectations are exceeded.

2. First Contact Person: Serve as the initial point of contact for clients, addressing inquiries, concerns, and requests promptly and professionally.

3. Work Order Management: Efficiently handle and manage work orders from initiation to completion, ensuring quality and timeliness.

4. Vendor Management: Collaborate with and manage vendors to ensure projects are executed according to specifications and within deadlines.

5. Quality Assurance: Maintain a high standard of work quality, ensuring that all property preservation work meets or exceeds industry standards.

6. Project Coordination: Coordinate all aspects of property preservation projects, including scheduling, materials procurement, and site inspections.

7. Reporting: Generate regular reports on project progress, key performance indicators, and client feedback.

8. Compliance: Ensure that all work complies with relevant industry regulations and standards.

Skills & Expertise

Good English communication skills (verbal and Written)

good listening skill

Multitasking ability

project coordination

Property Preservation

Vendor management

Compensation & Other Benefits

• T/A, Weekly 2 holidays
• Festival Bonus: 2

• Sales Incentive Quarterly/Half yearly
• Loyalty Bonus (Once After 2 Years)
• Long Service Award
• Performance Review Periodically
• Structured Training & Development Program (Yearlong)

Weekend : 2 Days ( Saturday-Sunday)

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka (Banani)

Job Highlights

Timing:
5 Days (Mon-Fri)
Night Shift:
*Please proceed with applying only if the working hours suit you.
Male: Work Time: 6 PM to 3 AM
Female: Work Time: 9 PM to 6 AM
Work Days: Monday- Friday
Weekend: 2 Days (Saturday- Sunday)

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