Loss Prevention Executive

Renaissance Dhaka Gulshan Hotel RDGH

 

Renaissance Dhaka Gulshan Hotel RDGH

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Summary

• Vacancy: 01
• Age: 25 to 38 years
• Location: Dhaka
• Experience: At least 3 years
• Published: 14 Aug 2024

 

Requirements

Education

• Higher Secondary

Experience

• At least 3 years
• The applicants should have experience in the following business area(s):
  Hotel

Additional Requirements

• Age 25 to 38 years

Responsibilities & Context

Safety and Security

 Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

 Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.

 Maintain awareness of undesirable persons on property premises.

 Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.

 Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.

 Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS).

 Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury.

 Complete appropriate safety training and certifications to perform work tasks.

Policies and Procedures

 Protect the privacy and security of guests and coworkers.

 Maintain confidentiality of proprietary materials and information.

 Follow company and department policies and procedures.

 Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

 Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

 Perform other reasonable job duties as requested by Supervisors.

Quality Assurance/Quality Improvement

 Comply with quality assurance expectations and standards.

 Monitor the performance of others to ensure adherence to quality expectations and standards.

Surveillance/Patrol

 Patrol all areas of the property by foot or vehicle using specified equipment (e.g., flash light, high visibility jacket) to ensure guest and meeting rooms are secure and assist guests with room access.

 Conduct periodic emergency response drills.

 Monitor Closed Circuit Televisions (CCTV), perimeter alarm system, duress alarms, and fire life safety system to ensure that any unusual behavior or emergency situation is dispatched to appropriate personnel for investigation and recorded.

 Conduct daily physical hazard inspections and report any unsafe conditions or work practices.

 Record or notify dispatch officer of any unusual circumstances, safety violations, employee safety issues, or unresolved safety work orders in order to ensure potential problems are corrected.

 Authorize, monitor, and document after-hours access to secured areas.

Incident/Emergency Response

 Assist guests or employees during emergency situations, such as fire, evacuation, flood, severe weather, bomb threat, robbery, natural disasters, etc.

 Respond to the scene of guest or employee accidents and determine if emergency aid is required.

 Administer first aid/CPR to guests or employees as required.

 Notify manager/supervisor, local police, or other appropriate individuals in the event of accidents, attacks, or other incidents.

 Complete incident reports to document all Security/Loss Prevention related incidents such as theft, accidents, physical hazards, and fire alarms.

 Defuse guest or employee disturbances/altercations in accordance with company policies and procedures, including summoning appropriate authorities if necessary, and documenting incident.

 Communicate specified information regarding guest or employee accidents to EMS/medical personnel as required.

 Respond to domestic problems with guests and call for outside assistance if necessary.

 Resolve safety hazard situations.

 Handle business interruptions and complaints, such as suspicious individuals, civil disturbances or demonstrations, noise complaints, intoxicated individuals, etc.

 Conduct follow-up investigations of all accidents, injuries, losses, or criminal acts occurring on the property.

 Escort any unwelcome persons (e.g., trespassers, loiterers) from the property without interrupting the orderly flow of property operation.

 Ensure property compliance with alcoholic beverage control laws.

 Report to scenes of vehicle accidents/thefts and document all required information.

 Call for assistance using proper code responses.

Investigations/Reports

 Maintain confidentiality of all Security/Loss Prevention and property reports/documents and release information only to authorized individuals.

 Conduct investigations and gather evidence related to theft/fraud or lost items, noise complaints, assault complaints, food poisoning complaints, and other guest complaints and incidents.

 Conduct interviews with relevant parties in order to obtain statements and information related to incidents.

 Complete a Loss Prevention shift summary/daily activity report to ensure that all information is properly logged.

 Type, proofread, and copy security reports.

 Provide proper paperwork to employees that require outside medical treatment (e.g., work related injuries).

 Assist manager/supervisor in ensuring insurance carrier is notified of liability situations (e.g., worker’s compensation and general liability) according to designated protocol.

Control of Property

 Conduct a key control audit, including monitoring electronic key boxes, issuing and receiving all master keys, radios, and beepers and keeping accurate records to ensure the safekeeping of these items.

Skills & Expertise

Hotel secuirity

Security Management

Compensation & Other Benefits

• Insurance
• Lunch Facilities: Full Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Attractive Service Charge benefit
• Compensatory Duty Meal
• Bereavement Leave & Others as per Law
• Group Insurance Coverage
• Uniform & Complimentary Laundry Facility
• Extensive Take Care Activities
• Engaging Work Environment
• In-house Doctor Support
• Comprehensive Learning & Development Program
• Career Advancement

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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