Management Trainee Officer (MTO) – Night Shift

Future Cloud Bangladesh Ltd.

 

Future Cloud Bangladesh Ltd.

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Summary

• Vacancy: 10
• Age: 22 to 35 years
• Location: Dhaka
• Salary: Tk. 30000 – 40000 (Monthly)
• Published: 12 Jun 2024

 

Requirements

Education

• Bachelor/Honors

Additional Requirements

• Age 22 to 35 years

Responsibilities & Context

Future Cloud Bangladesh Limited (FCBL) is a reputed multinational information technology company operating for more than 9 years. It has an amazing workplace at the heart of the town Banani. We are pleased to offer a full time job opportunity for potential candidates willing to work at night shift for the management trainee officer (MTO) position.

Job Responsibilities:

• Working closely with the executives, senior executives and managers to study and analyze potential lackings in efficiency.

• Serving North American clients/customers, maintaining great internal and external relations with the supervisors and different departments.
• Conducting and supervising telemarketing, CRM/ERP/Dialer systems, customer service and back office operations.
• Reviewing daily reports, appointments and other tasks assigned to staff members and ensuring quality of service.
• Taking over escalated cases, exiting phone, conference, email and chat discussion to bring success for the team.
• Researching data, finding patterns, identifying obstacles, preparing strategies, testing and implementing them.
• Leading the staff members with confidence, showing directions and boosting production efficiency.
• Communicating with the top management with the sense of priority and urgency, eliminating internal and external conflicts to ensure a solid team spirit towards success.
• Understanding the industry with respect, patience and enthusiasm. Implementing theoretical knowledge of management into practical based on the time, place and priority.
• Taking ideas from seniors in the industry, maintaining a great connection of academic knowledge, experience based knowledge and strategic implementation.
• Bringing innovation, taking calculated risks and making confident decisions in difficult situations.

Educational Requirements: Master of Business Administration (MBA) degree with at least 3.20 CGPA from any Bangladeshi UGC approved private or public university. MBA students with a 3.20 or above running CGPA are welcome as well.

Additional Requirements:

• Educational requirements may be relaxed in case of a foreign degree with work experience.

• MBA requirement may be relaxed in case of a BBA degree with 2+ years BPO/call center experience.
• MBA requirements may be relaxed in case of a bachelor’s degree in any other field with 1+ years of managerial experience.
• Age limit is 35 years.
• English medium background will get priority.

Compensation:

This will be a 3 months MTO probation program. Upon successful completion of the probation, the participants will be awarded with a completion certificate and might get a chance to join the company management.

During the 3 months MTO probation:

Monthly Basic Salary: 30,000 BDT

Monthly Bonus: 0 – 10,000 BDT (Based on performance)

After successful completion if selected for a management role:

Monthly Basic Salary: 40,000 BDT

Monthly Bonus: 0 – 15,000 BDT (Based on performance)

Other Benefits:

• On time salary
• Salary Review: Annually.
• Festival Bonus: 2.
• Yearly recreation based on performance.
• Yearly profit sharing bonus.
• Gratuity benefit.
• Unlimited NESCAFÉ.
• Yearly 10 paid holidays.
• Yearly 15 paid casual leaves.
• All employees get loan facility including probationary employees.
• Employees, their parents, spouses & children get 35% discount in Ibn Sina Hospital.
• T/A, Mobile bill, Tour allowance, Credit card.

Employment Status

Full Time

Gender

Only Male

Job Location

Dhaka

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