Manager / Assistant Manager – Customer Care

DOM-INNO Developments Ltd.

DOM-INNO Developments Ltd.

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Summary

• Vacancy: —
• Age: 25 to 40 years
• Location: Dhaka
• Salary: Negotiable
• Experience: 3 to 6 years
• Published: 10 May 2025

Requirements

Education

• Diploma in Civil in Civil Engineering, Bachelor of Science (BSc) in Civil Engineering

Experience

• 3 to 6 years
• The applicants should have experience in the following business area(s):
  Real Estate

Additional Requirements

• Age 25 to 40 years

Responsibilities & Context

• Monitor customer satisfaction levels regularly using feedback tools and propose improvement initiatives.
• Assist in developing and maintaining customer care protocols to ensure a smooth and efficient service process.
• Handle customer inquiries, feedback, and general complaints promptly and professionally.
• Coordinate with other departments (sales, installation, technical) to ensure service delivery and issue resolution.
• Maintain regular communication with valued clients and landowners to build strong relationships.
• Supervise and guide customer care representatives to ensure effective pre and post-sales support.
• Support the implementation of a customer-centric approach across the team.
• Maintain accurate records of customer interactions and feedback to assist in service improvements.
• Report day-to-day operations and key customer concerns to the Departmental Head.
• Assist in the creation of a one-stop customer care solution through efficient team collaboration.

Skills & Expertise

Cross Functional Collaboration

Customer Relationship Management (CRM)

Customer satisfaction survey

Maintenance Data Analysis and Reporting

Negotiation and Conflict Resolution

Problem-Solving Ability

Real Estate Marketing

Team Leadership and Collaboration

Compensation & Other Benefits

T/A, Mobile bill, Performance bonus, Insurance, Provident fund Lunch Facilities: Full Subsidize Salary Review: Yearly Festival Bonus: 2 (Yearly)Other’s benefits will be as per the company policy.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

Job Highlights

Leadership role managing a customer care team, enhancing customer experience, resolving service issues, coordinating with sales & technical teams, and build lasting relationships with customers and landowners.

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