SAS Education Abroad.
SAS Education Abroad.
SAS Education Abroad.
Follow
Summary
- Vacancy: 2
- Location: Dhaka (Uttara)
- Salary: Tk. 13000 – 20000 (Monthly)
- Published: 26 Feb 2025
Requirements
Education
- Bachelor/Honors
Additional Requirements
- Experience: 2yers – Same Fild ( Education Abroad, Tour’s and Travel)
- IELTS 5.5 or Good English Reading and Writing Experience.
- Computer knowledge and Photoshop work.
Responsibilities & Context
As a Customer Service Manager, you will be responsible for overseeing the customer support and client satisfaction processes within the organization.
Key Responsibilities:
Customer Service Management:
- Oversee and manage the customer service team to ensure prompt and professional responses to inquiries.
- Provide guidance on handling customer queries regarding study abroad programs, visa processes, travel packages, and related services.
- Develop and implement customer service policies and best practices to enhance customer satisfaction.
- Monitor customer feedback and take necessary actions to improve service quality.
Client Relationship Management:
- Build and maintain strong relationships with students, parents, travelers, and institutional partners.
- Conduct regular follow-ups with clients to ensure a seamless experience from consultation to final service delivery.
- Organize customer engagement programs, workshops, and webinars to provide updates on study opportunities, visa policies, and travel options.
Team Leadership & Training:
- Train and mentor customer service representatives to improve their skills and knowledge of educational and travel services.
- Conduct performance reviews and provide constructive feedback to enhance team efficiency.
- Develop training materials and FAQs to streamline the support process.
Service Quality Improvement & Reporting:
- Track key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction scores.
- Analyze customer feedback and market trends to suggest improvements in service offerings.
- Generate monthly reports on customer interactions, issue resolution, and overall service performance for senior management.
Skills & Expertise
Computer skill
Workplace
Work at office
Employment Status
Full Time
Gender
Only Female
Job Location
Dhaka (Uttara)
To apply for this job email your details to admin@chakricircular.com