Manager OPD & Customer Care

Central Hospital Limited

Summary

• Vacancy: 01
• Age: 35 to 50 years
• Location: Dhaka
• Salary: Negotiable
• Experience: 7 to 8 years
• Published: 24 May 2025

Requirements

Education

MBA/ Masters in any discipline from Govt. approved reputed University

Experience

• 7 to 8 years
• The applicants should have experience in the following business area(s):
  Hospital

Additional Requirements

• Age 35 to 50 years

• At least 07 years experience in related field. Preferably in healthcare sector in Bangladesh.

Responsibilities & Context

• You will be responsible for multi-tasking; cross functional customer care activities.
• Ensure effective and smooth co-ordination between consultants, doctors and the outpatients services.
• Guide patient to consultant’s room when the consultant is ready to see the patient. Guide the patients regarding investigation, medication & follow-up visit.
• Update respective consultant(s) regarding patient’s attendance and status as & when required.
• Facilitate the patients for report showing / follow up visit schedule or appointment slot after discussing with the relevant consultant.
• Provide information on related consultant’s profile, visiting hours, tariffs and assist patients in terms of preparation for investigation, procedure, surgery, admission etc.
• Be updated with the latest information on different facilities and tariffs and persuade patients politely to avail diagnostics and medication facilities.
• The role requires effective communication & good management skill to deal with diversified customers as well as provide guideline to valued customers in order to ensure services excellence.
• Communicating effectively with staff at all levels and patients to ensure support services.
• Prepare monthly OPD rostering
• Ensure updating consultants schedule regularly in software & register
• (if necessary).
• Computer skills: MS Office (Word, Excel, Power Point, Access)
• Ability to work under pressure and in a goal driven environment.
• Strong communication skills in written and spoken in English and Bengali.
• Experience in relevant Managerial position will be preferred.
• Monitor & Supervise the works of OPD & customer care executives.
• The applicants should have experience in the following business area(s):
• Renowned Hospital/Diagnostic Centre.
• Any other tasks assigned by the management from time to time.

Skills & Expertise

Customer Relation

Customer Relationship Management

Customer Support

Doctor consultant

Have capacity to maintain good relation with doctors

OPD

Patient Care Management

Patients Counseling

patients take care

Revenue Management

Compensation & Other Benefits

Salary: Negotiable; Benefits: As per CHL policy.

Workplace

Work at office

Employment Status

Full Time

Job Location

Dhaka

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