US-Bangla Airlines (OTAs)
US-Bangla Airlines (OTAs)
US-Bangla Airlines (OTAs)
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Summary
- Vacancy: —
- Location: Dhaka (Banani)
- Minimum Salary: Negotiable
- Experience: 6 to 8 years
- Published: 30 Nov 2024
Requirements
Education
- Bachelor/Honors
Experience
- 6 to 8 years
- The applicants should have experience in the following business area(s):
Airline, Travel Agent
Additional Requirements
- Excellent communication, leadership, and interpersonal skills.
- Strong knowledge of MS Office and reservation systems.
- Self-motivated, results-driven, and able to work under pressure.
- Ability to inspire and lead a team to meet goals and targets.
- Energetic, enthusiastic, and proactive in problem-solving.
- Willingness to work on a roster basis and during weekends.
- Ability to maintain composure in high-pressure situations and manage multiple tasks efficiently.
Responsibilities & Context
Job Context:
US-Bangla Airlines OTAs (TripLover, TravelChamp, First Trip, Take Trip) are seeking highly experienced and motivated Manager to lead our Reservation & Ticketing team.
Job Responsibilities:
- Lead and manage Reservation & Ticketing team.
- Identify customer needs, clarify information, investigate issues, and provide effective solutions or alternatives.
- Supervise and ensure efficient handling of all reservation-related email correspondence.
- Keep travel advisories up-to-date for international bookings and share them with customers.
- Collaborate with cross-functional teams to resolve any issues or challenges promptly and effectively.
- Monitor and maintain high standards in call handling and email response practices.
- Ensure the team meets qualitative and quantitative targets, focusing on customer satisfaction.
- Provide regular reports to senior management with detailed updates on the department’s performance.
- Take an active role in the development and implementation of customer support strategies.
- Oversee the full booking process, ensuring accuracy and efficiency at each stage.
- Manage and train the team on re-issuing, re-validating, refunding, and upgrading tickets.
- Ensure team proficiency in operating GDS systems (Galileo, Sabre, Amadeus) and other relevant systems.
- Manage end-to-end booking procedures, including the creation, modification, cancellation, and issuance of tickets.
- Continuously improve the team’s skills and knowledge by providing training and mentorship.
- Perform additional duties assigned by management to support company growth.
Skills & Expertise
Customer Service and Teamwork. High energy
GDS expert
online travel agency
Team Leadership
Travel and Tourism
Compensation & Other Benefits
- Mobile bill, Weekly 2 holidays
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
Workplace
Work at office
Employment Status
Full Time
Job Location
Dhaka (Banani)
To apply for this job email your details to admin@chakricircular.com