Manager, Service

A leading group of companies

A leading group of companies

Follow

More jobs from this company

Summary

• Vacancy: —
• Location: Dhaka
• Experience: 8 to 12 years
• Published: 7 Sep 2024

Requirements

Education

• Bachelor of Science (BSc) in Electrical & Electronic Engineering

Experience

• 8 to 12 years
• The applicants should have experience in the following business area(s):
  Manufacturing (FMCG), Real Estate, Industrial Machineries (Generator, Diesel Engine etc.)

Responsibilities & Context

• Monitor outage and performance degradation alerts generated by customer solar PV arrays, and initiate corrective actions where and when appropriate.

• Perform initial remote troubleshooting and diagnostics with customers to attempt to identify root causes and gauge scope of work prior to dispatching field staff.

• Manage the ticketing, staffing, scheduling, and dispatching of SSREL field service personnel to investigate and resolve solar PV issues.

• Manage solar preventive maintenance (O&M) customer relationships, schedule, and staff O&M inspections, and generate customer-facing O&M inspection reports.

• Coordinate with Service & Installation Team.

• Leverage customer service ticketing system to maintain detailed documentation of service work performed, findings, and results on a per-incident basis.

Compensation & Other Benefits

• Mobile bill, Profit share, Provident fund
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• Festival Bonus: 2

• Alternative Saturday Off

Employment Status

Full Time

Job Location

Dhaka

Source link